Business Support Manager

Job Family: Administration Vacancy Reference: BSM/AC06 Country: United Kingdom and Ireland Geographic Region: North Vehicle: No	Department: Administration Hours: Full Time ADT Location: Glasgow Contract: Permanent

Job Description

Job title                          Business Support Manager

Reporting to:                  Commercial Manager

Job summary                 To provide administrative and financial reporting leadership and responsibility for all transaction processing across relevant operational area.

 To manage the credit control function. 

To be responsible for SOx compliance and financial controls. 

KPIs                             Internal customer satisfaction level

Responsibilities:           

Finance                         Manage forecasts through reporting systems to ensure accuracy and clarity

Manage credit control function for relevant branches, to ensure efficient cash collection

Approve and release job costing amendments, credit notes, installation and progress billing in line with agreed procedures

Review the production of financial management information as required.

Administration               Conduct random but regular spot checks of key processes, administration and customer contact methods to ensure adherence to quality standards and speedy resolution of potential problems.

Line management          Review branch performance and plan improvements to meet set targets.

Review performance of direct reports using Performance Matters

Ensure training requirements for credit control and administrative staff are identified and delivered

                                    Receive and pass on relevant company communications as required

Person Specification

                                    Customer focus

Effective team-builder

Good at setting priorities

Attention to detail

Drive for results

Effective people manager

Able to work under pressure

                                    Completer/finisher

Experience                    At least 3-5 years admin/finance management experience, ideally in a commercial market.

                                    A demonstrable track record of achievement in administration/financial management.

Knowledge                    PC literacy, including knowledge of Microsoft Office products

                                    Appropriate finance or business qualifications.