Salesforce.com Lead Administrator

Job Description

Job Title:                              Lead Administrator for Salesforce.com  

Reporting to:                       CRM Project Director 

Main Function: 

As the Salesforce.com lead administrator you will assist in the implementation and rollout and will be responsible for the ongoing support of Salesforce.com. You will serve as the primary point of contact for direct sales and channel partners who require maintenance, configuration, reporting and training. You will also interface with a senior management that may require timely reporting and intuitive dashboards.  

Responsibilities:  

• Manage the Salesforce.com CRM application.
• Responsible for maintaining the functional areas of data management, forecasting, deal registration, contacts, leads, campaigns, opportunities, quotes, dashboards and reports
• Maintain user roles, security, profiles, workflow rules, etc.
• Train new country/business unit administrators on the salesforce.com application
• Maintain system metrics to track trends in usage and data integrity
• Identify SF.com usage problems and craft technical / communication plans to remedy
• Demonstrated judgment, analytical, problem solving and time management skills
• Participate in cross-functional teams that address strategic business issues involving CRM and sales operations
• Familiarity with HTML a plus (ability to create/edit HTML Templates)
• Comfortable in a metric driven environment
• Ability to handle data analysis, data entry and marketing research  

Skills and Experience:  

• Excellent verbal and written communication skills
• Fluency in Microsoft Office applications
• Excellent interpersonal skills with a demonstrated ability to work in a team-oriented sales-driven environment
• Ability to translate customer requirements into specifications
• Time management, ability to multitask, and propensity to handle urgent interrupts with poise and professionalism
• Business acumen including a good sense of how a CRM application can be utilized to improve business processes and the bottom line  

Qualifications:  

• 2+ years experience implementing and configuring Salesforce.com
• Formal Salesforce.com training
• Degree preferred  

Additional:  

• At times there will be extensive travel within Europe