Responsible for undertaking service and preventative maintenance works.
Principal Responsibilities:
As part of a team of Engineers to carry out inspection and maintenance work to the relevant standards.
Diagnosis and fault repair.
Liaise with the service bureau in line with the Company requirements.
Accurate completion of paperwork according to work instructions and codes of practice.
To maintain stocks of materials and tools carried in vehicles in line with Company standards.
To promote and maintain good relations with the customer, ensuring confidentiality, maintaining standards and promoting the good image of the Company.
Promote and identify sales opportunities through the Engineer lead scheme in order to achieve budgeted revenue.
To effectively interface with other Company departments to ensure the best level of service is supplied to the customer.
Report and record any major incidents and customer complaints through the appropriate procedures, ensuring swift resolution wherever possible.
To ensure all aspects of health and safety requirements are complied with.
Comply with the Company quality management system and industry standards.
To be available to participate in the Company’s emergency call out rota in line with the agreed rota that may be in force at any time.
To carry out any other duties in line with the grade and scope of the post.
Knowledge and Requirements:
Must possess sound electrical knowledge and have proven background through recognised apprenticeship or hold similar qualification.
Capable of fault diagnostic and repair of same.
Ability to lift, carry and climb ladders. To carry equipment up and down ladders, including the use of power tools, ensuring conformance to health and safety requirements.
