Title:                            Service Engineer   

Reporting to:                Field Line Manager

Main Function:                     

Responsible for undertaking service and preventative maintenance works.

Principal Responsibilities:

• As part of a team of Engineers to carry out inspection and maintenance work to the relevant standards.
• Diagnosis and fault repair.
• Liaise with the service bureau in line with the Company requirements.
• Accurate completion of paperwork according to work instructions and codes of practice.
• To maintain stocks of materials and tools carried in vehicles in line with Company standards.
• To promote and maintain good relations with the customer, ensuring confidentiality, maintaining standards and promoting the good image of the Company.
• Promote and identify sales opportunities through the Engineer lead scheme in order to achieve budgeted revenue.
• To effectively interface with other Company departments to ensure the best level of service is supplied to the customer.
• Report and record any major incidents and customer complaints through the appropriate procedures, ensuring swift resolution wherever possible.
• To ensure all aspects of health and safety requirements are complied with.
• Comply with the Company quality management system and industry standards.
• To be available to participate in the Company’s emergency call out rota in line with the agreed rota that may be in force at any time.
• To carry out any other duties in line with the grade and scope of the post.  

Knowledge and Requirements: 

• Must possess sound electrical knowledge and have proven background through recognised apprenticeship or hold similar qualification.
• Capable of fault diagnostic and repair of same.
• Ability to lift, carry and climb ladders. To carry equipment up and down ladders, including the use of power tools, ensuring conformance to health and safety requirements.
• Self-motivation.
• Good communication skills.
• Effective team player.
• Must possess a current full driving licence.