Because ADT home protection systems use the latest technology, false alarms are minimal. However, you should still take a few simple steps to ensure that you are not inconvenienced by false alarms in your home.

Ensure you educate everyone who will be using your monitored home protection system on how to use it
Check that movement detectors are not obstructed
Close and lock all doors and windows before setting the system
Do not allow sources of heat or sound, moving objects or animals (unless you have a pet-friendly system) in range of your movement detectors
Know the specified entry/exit route and keep to it when unsetting and setting the system. Do not enter protected areas until the system has been unset.
Report all accidental damage to your monitored home protection system
Do not set the alarm system after a false call until the fault has been identified
Make sure you carry out regular maintenance checks
Record all incidents/visits in the log book
Check that all keys are readily available and that code numbers are known before entry

Note: Police do not charge for attendance to a false alarm. However , if they are called out to excessive false alarms, they will downgrade and eventually withdraw their response to your alarm .

If you have any questions call the ADT Customer Service Centre on 0800 010 999