Because ADT home protection systems use the latest technology,  false alarms are minimal. However, you should still take a few simple steps to ensure that you are not inconvenienced by false alarms in your home.

• Ensure you educate everyone who will be using your monitored home protection system on how to use it
• Check that movement detectors are not obstructed
• Close and lock all doors and windows before setting the system
• Do not allow sources of heat or sound, moving objects or animals (unless you have a pet-friendly system) in range of your movement detectors
• Know the specified entry/exit route and keep to it when unsetting and setting the system. Do not enter protected areas until the system has been unset.
• Report all accidental damage to your monitored home protection system
• Do not set the alarm system after a false call until the fault has been identified
• Make sure you carry out regular maintenance checks
• Record all incidents/visits in the log book
• Check that all keys are readily available and that code numbers are known before entry

Note:  Police do not charge for attendance to a false alarm.  However , if they are called out to excessive false alarms, they will downgrade and eventually withdraw their response to your alarm .

If you have any questions call the ADT Customer Service Centre on 0800 010 999