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Get startedMaintenance and Service Options
We have a specialist team of over 1,400 service engineers operating throughout the country. The level of maintenance and service they provide will depend on the service level you select. We have developed three standard maintenance and service plans.
Standard
Provides routine maintenance and access to our callout services, 24-hours a day. A call out charges will apply.
Standard Plus
Provides the benefits of Standard but also covers call out charges.
Comprehensive
Provides full servicing including callout charges, free fitting of replacement parts for normal wear and tear and firmware upgrades on ADT system.
| Service | Standard | Standard Plus | Comprehensive |
 Support 24/7
Full support telephone support from our UK Help Desk. |
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Always there
Engineers available 24/7/365 |
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8-hour Call Out
Eight hour response to all emergency call outs (subject to contract) |
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Inspections
Two routine inspections per year. |
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Fine Tuning
Minor system adjustments during inspection. |
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Warranty
12-month warranty for additional fitted equipment. |
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Security review
Free security and fire survey. |
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Callout Charges
Engineer call out charges included. |
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Free Fitting
Replacement parts fitted free (failure due to normal wear and tear). |
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Free Upgrades
Firmware upgrades free on ADT installed systems. |
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Callout Charges Special Notes
With Comprehensive and Standard Plus, engineer call out charges are included except in the case of where the system has been damaged by users or third parties or as a call out due to customer miss-operation. Nor are charges included if the system has been damage due to fire, storm, flood or act of God.
With all plans, charges will be made for replacement of batteries, lamps/bulbs and emergency lighting lamps.
Full details are available on request.
