ADT’s Olympic Preparations
The Olympic Games will be taking place in various locations across the UK between 25th July and 12th August 2012 and the Paralympic Games from 29th August and 9th September 2012. Although it will affect locations as far north as Glasgow and as far south as Weymouth, the main focal point for events will be in and around the London area. The impact of the Games on the local areas will be vast. Not only will high volumes of foot traffic be seen, but will also pressure will be placed on public transport and road networks thus affecting travel and deliveries for many people, and local businesses will see an increase in footfall.
ADT is committed to maintaining our break/fix services to all of our clients for the duration of the Olympic and Paralympic Games. Therefore, various contingency plans and emergency provisions have been taken to ensure that disruption is kept to a minimum.
Fixing your system problems During the denoted period, ADT’s unique RESOLVE team will be available 24/7 to help rectify problems for all service levels. This team has the ability to resolve faults over the telephone – in fact, around 80% of our calls are suitable for this kind of fault resolution meaning a reduction in the need for physical visits and less time spent waiting for engineers for our customers.
In the event of one of our engineers needing to visit customer premises, we have already taken steps to integrate geographical knowledge of the Olympics venues and the Olympic Route Network (ORN) and Paralympic Route Network (PRN) with our IT systems to identify customers that are likely to be adversely affected by transport disruption during the Games. This means that should a system encounter a problem, we are likely to be aware of the length of the potential delays in attending customer premises.
The use of RESOLVE gives us an added benefit of being able to identify in advance which (if any) spare parts our engineer is likely to need to fix our customer’s problem. We have had a firm commitment from our delivery partner that they will be able to continue to deliver equipment consignments as usual. To make certain however, we have put additional contingencies in place – not only that, but we have increased the number of stock checks usually made to ensure that our stock levels are well maintained.
Provision has been made to ensure that sufficient telephone and engineering resources are available to accommodate all customer requests.
Communication is key ADT will continue to keep customers informed with up to date information as it becomes available from the relevant authorities or our suppliers, and should there be any cause to believe there will be any negative impact; our customers will be notified at the earliest convenience.
In addition, we’ve had a firm commitment from our telecommunications providers that normal service will continue across fixed and mobile lines, so our customers will always be able to contact us when they need us. ADT is always there.
Changes to planned Routine Inspections (RIs) Due to the anticipated delays in moving around the key affected locations during this time, ADT has made a decision to make brief postponements to routine inspection activity (non-essential services) in the affected zones for that period of time.
The opinions of a number of customers were solicited to reach this decision and it was agreed that under these exceptional circumstances, the priority should be given to system problems that could be deemed business or life critical.
We hope that our customers will understand our intentions on making this judgment and can assure them that should they feel that their system may cause problems if the scheduled service is not checked immediately, they are welcome to request a remote routing inspection (if applicable for that system) to give peace of mind.
Links/Further information Significant traffic restrictions are planned throughout London and many other parts of the UK, through the introduction of the ORN and PRN. These restrictions will include special Olympic Games lanes which will be reserved for accredited vehicles and emergency services only. There will also be modified traffic signals and altered phasing to prioritise traffic to and from venues, no stopping zones and numerous road closures.
NB. Due to the prioritisation of break/fix calls during this period, new installations in some locations may need to be postponed or rescheduled. Please be aware that if this is the case, you will be contacted in advance and given as much notice as possible to avoid any inconvenience to you.
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Did You Know?
During 2009, ADT UK based alarm monitoring centres responded to over 340,000 domestic burglary alarms.