Residential Customer Help
Please use the links below for specific information and contact details.
To get a quote for a new system, please call the number above.
Our Customer Service Centre can be contacted on 0844 8001 999*.
Please have your contract number to hand.
*Calls made from a BT network land line cost 6p plus 5p per minute. Calls from mobiles and other networks may vary depending on your provider’s own tariffs.
New Customers
Please call the number above.
Accounts and Billing
Moving or Expanding
Accounts and Billing
Billing and Invoices
Existing customers with a billing issue should contact the department or ADT contact detailed at the top right of their invoice.
Direct Debits
Why not make life easier by paying your bills by direct debit and eliminate the need to send cheques or make credit/debit card payments?
Direct debit is the easiest and most convenient way to pay regular bills and is fully protected by the Direct Debit Guarantee.
If you do not already make payments to ADT by Direct Debit but would like to start, please download and print our Direct Debit Instruction form following the instructions carefully.
Click here to download the form.
Please return the completed form to:
ADT Fire & Security plc
Direct Debit Administration
Security House
The Summit
Hanworth Road
Sunbury-on-Thames
Middlesex
TW16 5DB
If you have any question about setting up direct debit with ADT, please contact the direct debit administration department;
Call 0844 800 6470* This line is open Monday - Friday 8.30am – 4.30pm.
Alternatively, complete a direct debit enquiry form by clicking here.
*Calls made from a BT network landline cost 6p plus up to 5p per minute.
Calls from mobiles and other networks may vary depending on your provider’s own tariffs.
Engineering
Request a remote reset
To request a remote reset please call our Customer Service Centre on 0844 8001 999*
To help us quickly resolve your enquiry please choose option 1 for an automaticed service or option 2 to talk to an ADT operator.
Please have your contract number to hand.
*Calls made from a BT network land line cost 6p plus 5p per minute.
Calls from mobiles and other networks may vary depending on your provider’s own tariffs.
Request a remote test
To request a remote test please call our Customer Service Centre on 0844 8001 999*
To help us quickly resolve your enquiry please choose option 2 and then option 1 again.
Please have your contract number to hand.
*Calls made from a BT network land line cost 6p plus 5p per minute.
Calls from mobiles and other networks may vary depending on your provider’s own tariffs.
Book an engineer
To book an routine inspection please call our Customer Service Centre on 0844 8001 999*
To help us quickly resolve your enquiry please choose option 2.
Please have your contract number to hand.
*Calls made from a BT network landline cost 6p plus 5p per minute.
Calls from mobiles and other networks may vary depending on your provider’s own tariffs
Report a fault
To report a fault please call our Customer Service Centre on 0844 8001 999*
To help us quickly resolve your enquiry please choose option 2.
Please have your contract number to hand.
*Calls made from a BT network landline cost 6p plus 5p per minute.
Calls from mobiles and other networks may vary depending on your provider’s own tariffs.
Other engineering enquiries
To make a general engineering enquiry please call our Customer Service Centre on 0844 8001 999*
To help us quickly resolve your enquiry please choose option 2.
Please have your contract number to hand.
*Calls made from a BT network landline cost 6p plus 5p per minute.
Calls from mobiles and other networks may vary depending on your provider’s own tariffs
Moving or Expanding
Moving to New Home
If you are moving to new homeand would like to continue as an ADT customer please call us on 0800 169 0612 or complete our online form. We look forward from hearing from you
Extending your security system
If you require additional devices or items moved please contact us on 0800 132 200.
We look forward to hearing from you.
General
Police Response
To make an enquiry about your police response please call our Customer Service Centre on 0844 8001 999*
To help us quickly resolve your enquiry please choose option 2.
Please have your contract number to hand.
*Calls made from a BT network land line cost 6p plus 5p per minute.
Calls from mobiles and other networks may vary depending on your provider’s own tariffs.
Changing Keyholder Details
If there are any changes to your or your keyholders' contact details, please ensure that you inform our Alarm Receiving Centre so that we can update our records. NB keyholders should live within 20 minutes travelling time of the property. Keyholder details can be updated by telephoning or writing to:
ADT Fire and Security
PO Box 4138
Manchester
M1 4HD
Tel: 0844 8001 999
Fax: 0844 8002 999
Thinking of leaving ADT?
If you're thinking about cancelling your ADT contract, or would like information on alternative options, you can call our dedicated team on 0800 169 0612 and we will be happy to discuss the options available to you. However, we would like to remind you of what you might miss if you decide to leave ADT.
Service and maintenance options including comprehensive cover for call outs, replacement parts and upgrades.
24 hour monitoring – trained professionals at ADT's alarm receiving centres help monitor your home all day, every day, all year round.
Unrivalled local support – ADT’s network of over 20 branches and more than 2,000 engineers in the UK, means you can be sure of expert advice and local service wherever you need it.
Related Links
Existing Customer?
Did You Know?
During 2009, ADT UK based alarm monitoring centres responded to over 340,000 domestic burglary alarms.
