CONTACT US

There are number of ways to contact ADT depending on the nature of your call, please click on the appropriate link.

• Register a complaint
• Make a compliment
• Have a new ADT system installed in your home
• Request a free security survey of your home
• Order a brochure (Home)
• Have a new ADT system installed to protect your business
• Add to or upgrade an existing system
• Request a routine inspection of your system
• Report a fault with your system
• Update your keyholder's details
• Request a remote reset to your system
• If you are an existing customer with a billing issue
• Set up a direct debit payment
• Find your local branch
• Request a free security survey of your business premises
• Order a brochure (Business)
• Contacting ADT UK from overseas 

 Business Customers - New Sales

 Residential Customers -  New Sales

Complaints and Compliments

We want to give our cuustomers the best service we can and it’s only by listening to them can we find out how well we are doing or where we can improve.  To submit a complaint or compliment click here.

If you are a new or existing customer who needs to:

• Have a new ADT System installed
• Add to or upgrade your system

Call  NEW to ADT - Call

If you are an existing customer and need to:

• Request a routine inspection of your system
• Report a fault with your system
• Update your keyholder's details
• Request a remote reset to your system

Call  0844 8001 999

Calls made from a BT network landline cost 6p plus 5p per minute. Calls from mobiles and other networks may vary depending on your provider’s own tariffs.

If you are an existing customer with a billing issue:

Please contact your local branch direct, click here to find your local branch.

Easy Payment by Direct Debit

Why not make life easier by paying your bills by direct debit and eliminate the need to send cheques or make credit/debit card payments? Direct debit is the easiest and most convenient way to pay regular bills and is fully protected by the Direct Debit Guarantee.

If you do not already make payments to ADT by Direct Debit but would like to start, please download and print our Direct Debit Instruction form following the instructions carefully.  Click here to download the form.

Please return the completed form to:

     ADT Fire & Security plc
     Direct Debit Administration
     Security House
     The Summit
     Hanworth Road
     Sunbury-on-Thames
     Middlesex
     TW16 5DB

If you have any question about setting up direct debit with ADT, please contact the direct debit administration department;

Call  0870 6091760

This line is open Monday - Friday 8.30am – 4.30pm.

Alternatively, complete a direct debit enquiry form by clicking here.

Calls made from a BT network landline cost 3p minimum charge plus 8p per minute.  Calls from mobiles and other networks may vary depending on your provider’s own tariffs.

Find a Branch

Visit our Branchfinder page for your local branch details.

 Contacting ADT UK from Overseas

ADT customers overseas who are unable to use our 0844 and 0870 numbers can call us on

+44 207 283 9999

Your normal telephone charges will apply.

This number can only be accessed from overseas, dailling in from the UK will receive an engaged tone.