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What is a Monitored Alarm?

A monitored alarm is usually connected to an alarm receiving centre which is manned 24 hours a day, 365 days a year and if an alarm is triggered the alarm receiving centre can alert the emergency services and/or a nominated keyholder. Alarm system monitoring can also protect against fire, carbon monoxide poisoning and personal attack.

For a monitored alarm to include emergency response it must meet set industry standards including the NSI NACOSS Gold Scheme.

All ADT alarms are installed to the NACOSS gold standards and are monitored via our UK based alarm receiving centres.

ADT Monitored Home Protection Systems

All ADT installed home protection systems are monitored 24 hours a day, 365 days a year by our UK dedicated alarm receiving centre, ensuring that we can respond to your emergency fast.

We believe that you should be given a choice when selecting alarm system monitoring and service options for a residential alarm system. By selecting the best level of protection for your home, we can ensure you get the service and response levels that you want.

ADT Service Level	Monitoring Response Level	Maintenance Level
Platinum	Emergency Services Alerted	Comprehensive
Gold	Emergency Services Alerted	Standard
Silver	Keyholder Alerted	Comprehensive
Bronze	Keyholder Alerted	Standard

ADT SERVICE LEVELS

Platinum

ADT's alarm system monitoring centre will contact the emergency services (Police or Fire Service) to summon help as well as you and your keyholders
Two service inspections per annum, remote 24 hour engineering support (no visit required) and all other service calls, parts and labour

Gold

ADT's alarm receiving centre will contact the emergency services (Police or Fire Service) to summon help as well as you and your keyholders
Two service inspections per annum, 24 hour telephone technical support
Other service visits, works, repairs and parts are chargeable

Silver

ADT's alarm system monitoring centre will contact you and your keyholders to inform you about the alarm activation
Two service inspections per annum, remote 24 hour engineering support (no visit required) and all other service calls, parts and labour

Bronze

ADT's alarm system monitoring centre will contact you and your keyholders to inform you about the alarm activation
One service inspection per annum, 24 hour telephone technical support
Other service visits, works, repairs and parts are chargeable

Monitoring

The way ADT deals with your emergency is determined by the level of alarm system monitoring you have selected for your property.

Emergency Services Response

In the event of an emergency our alarm receiving centre will alert the appropriate service (Police or Fire), your keyholders and you.

Keyholder Response

In the event of an emergency our alarm system monitoring centre will alert your keyholders and you.

Maintenance

ADT monitored home protection system are fully serviced and maintained by our professionally trained engineers and now offer either Remote Engineering Support (RES) or 24 hour telephone support. RES is an interactive telephone link between the alarm and our 24 hour helpdesk that means that over 85% of calls can be dealt with by telephone without the need of an engineer visit.

We offer two maintainance options; standard and comprehensive.

The Standard option includes:

24-hour technical support from the service bureau including remote engineering upport
Emergency call-out 24 hours a day, 365 days a year (chargable)
12 month warranty for additionally fitted equipment
Routine inspection and maintenance visits relevant to the monitoring level (repairs and parts not included)
Self system reset

Benefits of the enhanced Comprehensive cover include:

Remote engineering support and system resets
Free emergency call-out 24 hours a day, 365 days a year (parts and labour)
Free fitting of replacement parts as a result of normal wear and tear
Operating systems upgrades

Emergency Services Alarm System Monitoring for Residential Alarm Systems - ADT UK