Maintenance and Service Options

We have a specialist team of over 1,400 service engineers operating throughout the country. The level of maintenance and service they provide will depend on the service level you select. We have developed three standard maintenance and service plans.

Standard Provides routine maintenance and access to our callout services, 24-hours a day. A call out charges will apply. Standard Plus Provides the benefits of Standard but also covers call out charges. Comprehensive Provides full servicing including callout charges, free fitting of replacement parts for normal wear and tear and firmware upgrades on ADT system.

Callout Charges Special Notes

With Comprehensive and Standard Plus, engineer call out charges are included except in the case of  where the system has been damaged by users or third parties or as a call out due to customer miss-operation.  Nor are charges included if the system has been damage due to fire, storm, flood or act of God.

With all plans, charges will be made for replacement of batteries, lamps/bulbs and emergency lighting lamps. 

Full details are available on request.