Contract Mobilisation

ADT employ a structured, project managed approach to implementing new contracts, which will provide minimal disruption to your day-to-day business during the mobilisation period.

We will appoint a dedicated Project Manager (PM) to ensure that all aspects of the mobilisation process will be implemented, tracked though and completed. This includes taking the following steps

• 

  Pre-contract review 

  A copy of all relevant contract documentation will be reviewed by the PM, including the customer’s specifications, contractual documentation, drawings, employers requirements, health & safety policy and a full copy of ADT’s offer.

  A full technical evaluation will be conducted to ensure that our offer meets all of you and your client's requirements.

• Data Collection 

  Where applicable, ADT will work with you in order to collate all of the required site information necessary to effect the reloWhere applicable, ADT will work with you in order to collate all of the required site information necessary to effect the relocation of the incumbent alarm providers signalling and system maintenance details, the relocation process will be geared to take place over of a period of three months. 

  New accounts shall be set up specifically for the contract, with ADT contract numbers generated for each site on all systems to be maintained.

• Maintenance Method Statement 

  In cooperation with the Customer, ADT will employ its best endeavours in order to define a customer specific method statement outlining the engineering and maintenance requirements for all systems. On completion, ADT will then load the agreed policy onto its service management system (SMS) and advise our service managers of its set up prior to the service engineer’s maintenance inspection. 

  The initial maintenance inspections will be scheduled to meet an agreed Customer programme, an audit of the existing equipment will conducted and a dilapidation report produced, any faulty or damaged equipment will be identified and costs provided to bring the system up to a satisfactory standard. During these site visits we would fully test the signalling devices, if applicable, and attach a new contract label containing the new contract number and contact telephone number for the help desk to the control equipment.

• Help Desk 

  The SSC (Specialist Support Centre) helpdesk would be set up within our Customer Service Centre in preparation to support the new contract. 

  Reporting

  All data required to produce reports though our unique FM Wrap reporting tool will be compiled to generate a working document for tracking KPI performance in an acceptable format for all parties.

• Maintenance Programme 

  Any training requirements are to be identified for any non-standard equipment an appropriate training schedule agreed and implanted. 

  ADT’s internal ‘bible’ on the Service Management System (SMS) shall be formulated and implemented to include full instructions to the system operators for all eventualities. 

  A full schedule of existing equipment will be produced and the PM will advise all servicing branches, and any external suppliers if applicable, of the project specific equipment requirements by month, quarter etc. 

  Maintenance will be carried out by ADT service engineers, although any specialist engineering requirements may be sub-contracted to one of our approved sub-contractors. 

  All maintenance inspections undertaken are subject to external audit by the National Security Inspectorate. Any faults found at the time of the routine maintenance are to be noted and recorded on the engineer activity report. 

   Any damaged equipment is to be recorded on the engineer activity report, making note of any materials used and labour expended to replace the damaged equipment, subject to receipt of a valid purchase order prior to attendance

• Invoicing Requirements 

  The Customers specific invoicing requirements will be loaded onto ADT’s Contract Billing System (CBS), checked and confirmed in conjunction with the contract documentation and the National Accounts team in Leeds to ensure that all the requirements are met. .