Frequently Asked Questions
At ADT, we understand that you may have questions about our products and services. To help, we've compiled a list frequently asked questions and answers.
Who are keyholders and why do I need them?
A keyholder is a person who you have nominated to be the key contact. ADT require at least two nominated keyholders. If the alarm is activated and you are not available, one of your keyholders will be asked to visit your home to provide access for the police or other emergency services if required.
To ensure that your emergency is answered in the shortest time possible, your keyholders must live within twenty minutes' travelling time of your home, have keys to your property and be familiar with your home protection system.
If for any reason you are unable to nominate a keyholder there are companies which provide this type of service. For more keyholder information click here.
Do ADT offer pet-friendly solutions?
Yes, ADT can offer you a number of options when designing your system to reflect your needs, taking your pets into account. More info.
Will I be charged by the Police for any false alarms?
No, the police do not charge for attendance to an alarm. However they will downgrade and eventually withdraw their response if they are called out to excessive false alarms. For more information on false alarms, click here.
Who will maintain and service my security system?
All ADT monitored home security systems are fully serviced and maintained by our professionally trained engineers and we now offer either Remote Engineering Support (RES). For more information click here.
I’m thinking about adding the fire safety option to my monitored home security system. Is the fire safety function also monitored?
Yes, the fire safety option forms part of your monitored home protection system and you are connected to the ADT Alarm Receiving Centre. With a monitored system your fire safety feature is active and monitored 24 hours a day, even if your intruder alarm is not set.
For morre information click here.
