Looking After Your Home Security System
All ADT monitored home security systems are fully serviced and maintained by our professionally trained engineers and supported by our own UK-based Remote Engineering Support Centre.
What is the Remote Engineering Support?
A system feature that allows for an interactive telephone link between your alarm and our 24 hour Service Bureau. Using this feature, we are able to diagnose and deal with over 85% of system problems immediately over the phone, without the need for an engineer visit. This helps us to minimise the ‘down-time’ of your home alarm system, saving you time, effort and worry.
Comprehensive Maintenance includes:
- 24-hour support from our UK Customer Service Centre
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Free emergency on site call-out 24 hours a day, 365 days a year (parts and labour)
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Remote engineering support and system resets 24 hours a day, 365 days a year
- Regular routine maintenance inspections
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Free fitting of replacement parts as a result of normal wear and tear
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Free software operating systems upgrades
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12 month warranty for additionally fitted parts
