Frequently Asked Questions

More FAQs

1  Who will maintain and service my security system? All ADT monitored home security systems are fully serviced and maintained by our professionally trained engineers and we now offer either Remote Engineering Support (RES). For more information on RES click here.   

2  Why do I need monitored home protection system to qualifying for Police Response? Following the latest guidelines issued by the Association of Chief Police Officers (ACPO), many police forces will not attend alarms from non-monitored systems unless there is also first hand evidence of a crime, whether from an owner or a member of the public. The police will respond to an alarm signal routed via the ADT Alarm Receiving Centre from a monitored alarm that qualifies for Police Response.

3  Does the alarm need to be reset by a technician after activation? Most ADT security systems are fitted with a remote reset device. If you set off your alarm accidentally, it can be reset remotely from our Alarm Receiving Centre, saving you time and inconvenience. However, following a genuine alarm or activation which needs to be investigated, an ADT technician would be required to visit your home to reset your system and ensure it is fully functioning.

4  Once my system has been installed, if I have a question about how to use it or other system specific questions, is there someone I can speak to? ADT Fire and Security operates 24 hours a day, 365 days a year. If you ever need to speak to someone, simply call our Customer Service Centre on 0844 8001 999.