What is a false alarm? - The consequences involved

In the event of an alarm, the ADT Alarm Receiving Centre (ARC) receives the signal and after checking the validity of the signal contacts the emergency services. A false alarm occurs when an alarm signal has gone through this process but has not been caused by:

• A burglary or attack on the premises
• A fire (if you have a fire detection system installed)
• A personal Attack device being activated with good intent

Why do we need to prevent false alarms?

• Police attendance to your property will be delayed or withdrawn altogether in accordance with the ACPO 2000 policy
• False alarms waste valuable Police and Fire Brigade resources

Dealing with false alarms

• Keep calm
• Enter your code to cancel the alarm
• If you do not enter your code the Alarm Receiving Centre may call you. Be ready to quote your code word over the phone.

Reduce the risk - Service and Maintenance is essential

It is important to service and maintain your alarm system on a regular basis, as this well reduce the risk of false alarms.  We have a nationwide network of professional engineers who are trained to service and maintain all types of fire and security systems. For more information on service and maintenance packages, or upgrading your present alarm system, please call 0800 1692 261 .

If you would like to book a service for your existing security system, please contact our National Service Bureau on 0870 600 6005 .

FREE Security Survey

For a free no obligation survey of your premises please complete our online form.