ADT Intruder Alarms - Your responsibilities as a keyholder

Why are keyholders needed?

An ADT monitored security system is connected via a telephone line or our Alarm Receiving Centre, a secure building where trained staff monitor signals 24 hours a day, every day of the year. 

If an alarm signal is sent to our Alarm Receiving Centre, our operators will take the necessary action. One of those actions will include calling the property to check the alarm signal is genuine and then, if necessary, calling the emergency services.

The police require that a person with a monitored alarm provides the names, addresses and contact details of at least two people, who live within 20 minutes travelling time of the alarmed property, to act as keyholders.

What a keyholder needs to know?

• How to unlock the door(s) of the property
• Where the alarm panel and keypad are located and how to use them
• The alarm code number which you have been allocated (by the owner of the property) please memorise this and DO NOT write it down.
• The code word for the alarm (used when speaking to the ADT Alarm Receiving Centre Staff)
• The telephone number of the Alarm Receiving Centre (0870 600 600 5) and that of the nearest 24 hour police station
• The telephone number of the ADT Service Bureau (to request an engineer) - 0870 600 600 5.
• How to contact the property owner (this should include work and mobile telephone numbers and contact numbers when they are on holiday)
• Where the intruder alarm system log book is kept and how to complete it
• How to reset the alarm after an activation
• How to secure the premises and re-arm the alarm system

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