If there are any changes to your contact details or you move home please make sure that the person responsible for the alarm tells our Alarm Receiving Centre so that we can update our records. Also check that you still live within 20 minutes travelling time of their property.

Keyholder details can be updated by telephoning or writing to:

ADT Fire and Security
PO Box 128
Salford
Manchester
M5 2WX

Tel: 0870 607 0801
Fax: 0870 607 0668

Q. What happens if I am called to a false alarm?

If you are called out to a false alarm then the system can be reset and re-armed, providing the cause is not a system fault. If it is not clear why the alarm has activated then you may need to request the attendance of an ADT engineer by telephoning our National Service Bureau on 0870 600 600 5. If the alarm system has been fitted with a remote reset facility our Alarm Receiving Centre can remotely reset the alarm system. Please contact the ARC on 0870 600 600 5 for a remote reset.

Q. What happens if I am called to an unconfirmed alarm signal?

If you are called out to an unconfirmed alarm signal we advise you to attend with caution. Should you see any signs of a break-in contact the police immediately. DO NOT ENTER THE PREMISES.

Under the ACPO's (Association of Chief Police Officers) new Police Response Policy to monitored security systems all systems installed from 1st October 2001 must utilise alarm confirmation methods. This is a means by which the Alarm Receiving Centre is able to confirm the presence of an intruder in the premises.

Q. What happens if I go on holiday?

The person responsible for the alarm system must inform the Alarm Receiving Centre with alternative keyholder details before you go on holiday.

Q. How can I choose my own Exit/Entry Code?

A master Exit/Entry code is programmed into the alarm at the time of installation, however it is possible to have additional Entry/Exit codes for different users. These can be programmed into the alarm at any time by the person responsible for the alarm and instructions can be found in their user manual.

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