Questions and Answers

Existing Customers

1. Once my system has been installed, if I have a question, is there someone I can speak to?
   
   ADT Fire and Security operates 24 hours a day, 365 days a year. If you ever need to speak to someone, simply call our Service Bureau on 0870 6006005.
   
   
2. Does the alarm need to be reset by a technician after an activation?
   
   Most ADT security systems are fitted with a remote reset device. If you set off your alarm accidentally, it can be reset remotely from our Alarm Receiving Centre, saving you time and inconvenience. However, following a genuine alarm or activation which needs to be investigated, an ADT technician would be required to visit your home to reset your system and ensure it is fully functioning.
   
   
3. Will the alarm system work on telephone lines not provided by British Telecom?
   
   This depends on which type of monitoring you require. However our system is compatible with most current telephone suppliers.
   
   
4. Will the equipment I currently have on my phone line (e.g.. fax, answering machine, modem, Star Service or personal computer) affect my security system?
   
   Our advisors will be happy to provide you with advice on this subject. In most instances you will still be able to use you existing phone line, however in certain instances it is advisable to have a separate dedicated telephone line for your security system.
   
   
5. What are the responsibilities of the keyholders?
   
   You need to provide details of at least two keyholders who live within twenty minutes' travelling time of your home. If for any reason you are unable to nominate a keyholder there are companies which provide this type of service. Your keyholders must have the keys to your property and be familiar with your security system. If the alarm is activated and you are not available, one of your keyholders will be asked to visit your home to provide access for the police or other emergency services if required.
   
   
6. Will my pets set off the alarm?
   
   Pets must be kept away from areas protected by certain detectors as the alarm would be activated by their movement. You can choose which rooms you would like your pets to have access to, and the system can be designed around this.
   
   
7. What if there is a fault with my telephone line?
   
   In some instances your system will emit an audible tone if your telephone line has a fault at any time other than during an alarm. For further peace of mind we can advise on how your telephone line can be made more secure, using line monitoring services such as RedCARE.
   
   
8. Will I be charged by the Police for any false alarms?
   
   No, the police do not charge for attendance to an alarm. However they will downgrade and eventually withdraw their response if they are called out to excessive false alarms.