What happens when an alarm is activated?

If the alarm at the property is triggered

• The ADT security system sends us a signal - using the existing phone line
• Within seconds we will verify the alarm
• If necessary we can alert the emergency services
• We attempt to contact the homeowner. If we cannot alert the homeowner, we contact a keyholder.

When your system is activated:

• A signal automatically sent down your telephone line to our Alarm Receiving Centre in seconds
  
  
• A pre-arranged emergency contact list for your home appears on our operator's computer screen. This will allow us to identify the type of emergency and take the appropriate action either, calling your home, the assistance of your keyholder, or the appropriate emergency services - if the alarm signal has been confirmed.
  
  
• Our Alarm Receiving Centre will call your home to confirm the alarm signal, and if there is no response we will contact the emergency services. Our Alarm Receiving Centre has priority links to al UK Police control rooms.
  
  
• Personal Attack and duress signals receive an immediate response - we will not verify the alarm first.
  
  
• We will then contact one of your nominated keyholders so that the emergency services can gain access to your home.

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