Home Security - Your telephone line

Your system provides 24 hour remote monitoring from our Alarm Receiving Centre, where trained staff are ready to act when an emergency signal is received.  This connection relies on your telephone line.

The security system cannot be monitored without a working telephone line.  You need to ensure that the telephone line is maintained in good working order at all times.

We recommend that your telephone line is concealed where it enters your property, or if not, that it enters at a high level to reduce the possibility of it being tampered with.  You should contact your telephone service provider if your telephone line does not meet this requirement.

A fault with the line itself or any equipment such as an answering machine may affect your system's performance.  If you do experience a fault, you should have this corrected immediately - you may with to make alternative short term arrangements to protect your property.  If we are called out as a result of a telephone line fault, we will  have to make a charge.

You must contact us if the telephone number for the security system is to be diverted at any time, or if any additional equipment or services are to be added to that line.  This will enable us to confirm if they will affect the operation of the system.

If additional services are added to the telephone line, this may affect the ability of your system to communicate with our Alarm Receiving Centre.

Such services include

• Call barring
• Ring back
• Call minder
• Incoming calls only
• Call diversion
• BT Home Highway
• ADSL

For a Free no Obligation Survey of your home complete our online form.