VAT Change                     

New Orders

Since the 1st December 2008, the standard rate of VAT rate has been at the reduced level of 15%. On the 1st January 2010, it will return to 17.5% and this rate will then be charged on all ADT's products and services.

Existing Customers

The rate of VAT is due to revert to 17.5% with effect from 1st January 2010 and all Direct Debits will be amended to reflect this. We will therefore be reversing the VAT reduction we applied in December 2008.

This change will affect the direct debit collections made in respect of ADT service contracts.

ADT Customers do not need to take any action in respect of this change; we will automatically amend the collections and update our records. All collections will continue to be made on or immediately after the same day of each month in which the payment is due.

• Any collections due in December will continue to be subject to the current VAT rate of 15%
• For collections due on 1st January 2010 the VAT rate of 17.5% will be applied. This collection will be made on 6th January 2010. Subsequent collections will revert to the first of each month or immediately after.

Customers who have any queries about this change should contact our Direct Debit Department on 0844 800 6470* between 8:30am to 4:30pm (Monday to Friday excl Bank Holidays), quoting their ADT Fire and Security Account number.

*Calls made from a BT network landline cost 6p plus up to 5p per minute. Calls from mobiles and other networks may vary depending on your provider’s own tariffs.