Go all-in with our all-inclusive support
When you choose an ADT system to protect your home, you’ll receive ongoing support from our engineers, an all-inclusive service and a tailored maintenance plan as part of your subscription. You can be certain that your system will keep working and protecting you, for as long as you want it to, because it’s all covered in your monthly payment.
So, you get expert service round-the-clock, with no hidden fees. Find out what’s included in your all-inclusive plan.
24/7/365 round-the-clock support
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Jump toOngoing support
Be protected by the best. We offer 24/7 monitoring and maintenance as standard for each of our home security solutions.
24/7/365 round-the-clock support
We’ll proactively check your system to make sure it’s working as it should, and if we do need to take action, we can often fix things remotely. Rest assured that if you do need personal attention of your system, one of our service engineers will be at your door as quickly as possible.
- Each and every one of our customers can expect:
- 24-hour support from the ADT Customer Support Centre
- 24-hour Service Engineer callout
- Access to 24/7 technical support
Accident cover
We understand unexpected things can happen – often at the most inconvenient times. We go above and beyond the standard 12-month manufacturer’s warranty to make sure you’ve got complete confidence in your security system.
From installation to essential maintenance, all work is carried out by our team of fully trained and qualified engineers. Callouts for any labour needed to fix your system are included in your solution, no matter what’s caused the issue.
We've got you covered
If anything stops working, we’ll replace it for you completely free of charge, including:
- Faulty equipment
- Smoke detectors that have expired
- Hardware parts and materials suffering wear and tear
- Replacement parts and labour for anything with a finite lifecycle
Support that never sleeps
Ensuring your security systems are running correctly is our priority. No matter whether you’ve been with us for two years or 20, we’re constantly monitoring your system for technical faults.
Made up of 65 expert engineers, the ADT Remote Operating Centre is there to diagnose and fix any issues that might come up. Remote diagnostic techniques and 24/7/365 support means you’ll always be protected: we'll work with you to get things back on track as soon as possible, day or night.
Bespoke Support
There’s no need to spend hours trawling help forums online. Our security experts are on hand to provide one-on-one support should you experience any issues.
Constantly connected
We’ll never leave the security of your home to chance. Each system is connected to our experts via bank-level encryption, and the Remote Operating Centre will flag any faults through our secure network to find a resolution as soon as an issue arises.
Proactive protection
We conduct daily checks to ensure everything is running at optimal levels. If we do spot any technical issues, we’ll often resolve them before you even notice a problem.
Trustpilot
From our all-inclusive service and 24-hour support to our quality bespoke alarm systems and professional engineers, we’re the industry-leading experts you can trust.
We’re trusted by over 240,000 residential customers and have an average Trustpilot rating of over 4.5*