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Help & Support for Existing Customers

If you need help managing your ADT alarm account, or support on getting the most from your home or business security, you’ll find all the answers here.

Are you a residential customer?

Are you a business customer?

What to do if your alarm activates?

Honeywell - Enter your code and press enter or present your fob to the ADT Icon

Visonic - Press the open padlock button and enter code (Prox readers are located in different areas of the keypad for Visonic version)

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Not already a customer? Why switch to ADT

As threats to your home grow, choose the best possible protection. Switch your current system to ADT and trust the leading name in security, with 24/7 alarm monitoring and maintenance support you can depend on. It’s easy to switch, even if your security system was installed by another supplier.

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ResidentialBusiness

What are you looking to secure?

Book a free security audit

To find out more about how ADT can help protect your business, enter your details and one of our Security Consultants will be in touch.

They'll arrange to visit your premises and recommend the right security solution based on your property and business.

CALL: 0800 804 6226


If you have any questions about our products and services, you can call us on:

0808 273 4201

8.30am - 6pm Monday to Friday,
9am - 5pm Saturday

Get a free security assessment and a quote specific to your needs by calling 0808 2734 201.

Please use this form to submit an enquiry. This form collects your name, email address, and other personal information. Please read our Privacy Policy for information on how we protect and manage your personal data. By completing this form and submitting your information, you confirm that you have reviewed, understood and accepted our privacy terms as well as our cookie terms.

Book a free security audit

To find out more about how ADT can help protect your business, enter your details and one of our Security Consultants will be in touch.

They'll arrange to visit your premises and recommend the right security solution based on your property and business.

Your details

Company details

Getting a free security assessment and tailored quote is simple. We offer home visits, or via video link or telephone if preferred.

Getting your free security assessment and tailored quote is simple. Completing the fields below helps our security specialists quickly arrange a consultation, either at home, over the phone or via video link.

Thanks for your interest in ADT. To arrange your free security assessment and tailored quote, simply complete the form below. Our expert team will be in touch to arrange a consultation, either at home, by phone or via video link.

Thanks for your interest in ADT. To arrange your free security assessment and tailored quote, simply complete the form below. It helps our team make sure they've got everything they need before arranging a consultation, either at home, by phone or via video link.

All required fields need to be completed

Your details

If you have any questions about our products and services, you can call us on:

0808 2714 435

Our advisors are available from:
8.30am - 6pm Monday to Friday,
9am - 5pm Saturday

Please use this form to submit an enquiry. This form collects your name, email address, and other personal information. Please read our Privacy Policy for information on how we protect and manage your personal data. By completing this form and submitting your information, you confirm that you have reviewed, understood and accepted our privacy terms as well as our cookie terms.