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EXISTING CUSTOMERS
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Existing Customers

As an ADT customer, you understand the importance of protecting what’s valuable to you. It’s important to us too. That’s why we work hard to ensure that your system - whether it’s your home alarm or a business security system, is working as it should, at all times. And if a problem occurs or you have a question you’d like to ask, we’re always here to help.

Service: 0344 8001 999

Calls to our 0344 number are charge at the same as the 01 or 02 national call rate and will count towards any inclusive minutes in the same way as 01 and 02 calls.

Smart Home Users

To access the ADT Smart Home portal please click here.

Calling from overseas? Call 0044 207 283 9999

The international phone number works only when calls are made from abroad.UK callers please use Service phone number highlighted above.

Are you one of our Residential or Business customers?

family
Residential
What shall we talk about?
I have an accounts and billing question
How can we help you?
Billing and Invoices

If you have a billing issue, get in touch with the department or ADT contact detailed at the top right of your invoice.

If you have an invoice or bill this can be paid quickly and simply on our secure payment page.

Direct Debits

Why not make life easier on yourself? Paying your bills by Direct Debit means no more cheques or credit/debit card payments, and is the simplest and most convenient way to pay regular bills. It's fully protected by the Direct Debit

If you'd like to start making payments to ADT using Direct Debit, just download and print our Direct Debit Instructions form, and carefully follow the instructions.

  • Then return the completed form to:
  • ADT Fire & Security plc
  • Direct Debit Administration
  • Security House
  • The Summit
  • Hanworth Road
  • Sunbury-on-Thames
  • Middlesex
  • TW16 5DB

If you have any questions about setting up a Direct Debit with ADT, you can contact us on 0844 800 6470*. Lines are open Monday - Friday, 8.30am - 4.30pm.

*Calls made from a BT network landline cost 6p plus up to 5p per minute.

Calls from mobiles and other networks may vary depending on your provider's own tariffs.

I have a repair/servicing question
How can we help you?
Request a remote reset

To request a remote reset of your system, call our Customer Service Centre on 0344 8001 999*.

To help speed the process up, choose option 1 for an automated service, or option 2 to talk to an ADT operator. Be sure to have your contract number to hand.

*Calls to our 0344 number are charge at the same as the 01 or 02 national call rate and will count towards any inclusive minutes in the same way as 01 and 02 calls.

Request a remote test

To request a remote test of your ADT system, call our Customer Service Centre on 0344 8001 999*.

To help us resolve your enquiry as quickly as possible, choose option 2, then option 1. Be sure to have your contract number to hand.

*Calls to our 0344 number are charge at the same as the 01 or 02 national call rate and will count towards any inclusive minutes in the same way as 01 and 02 calls.

Book an engineer

To book a routine inspection of your ADT system, please call our Customer Service Centre on 0344 8001 999*.

To help speed the process up, choose option 2. Be sure to have your contract number to hand.

*Calls to our 0344 number are charge at the same as the 01 or 02 national call rate and will count towards any inclusive minutes in the same way as 01 and 02 calls.

Report a fault

To report a fault with your ADT system, call our Customer Service Centre on 0344 8001 999*.

To help speed the process up, select option 2. Be sure to have your contract number to hand.

*Calls to our 0344 number are charge at the same as the 01 or 02 national call rate and will count towards any inclusive minutes in the same way as 01 and 02 calls.

Other engineering enquiries

To make a general engineering enquiry, call our Customer Service Centre on 0344 8001 999*.

To help speed up the process, choose option 2. Be sure to have your contract number to hand.

*Calls to our 0344 number are charge at the same as the 01 or 02 national call rate and will count towards any inclusive minutes in the same way as 01 and 02 calls.

I'm moving home or want to expand my security
How can we help you?
Moving to a new home

If you're moving house and would like to remain an ADT customer, call us on 0800 169 0612.

Extending your security system

If you require additional devices, or items relocated, contact us on 0800 132 200.

I have a general question
How can we help you?
Moving to a new home

If you're moving house and would like to remain an ADT customer, call us on 0800 169 0612.

Extending your security system

If you require additional devices, or items relocated, contact us on 0800 132 200.

I want to pay a compliment

If you are pleased with the way we have dealt with you please tell us by completing our online compliments form below. We can then copy that way of working elsewhere in ADT.

Thank you.

  • Name
  • Phone Number
  • Email
  • House Name/No
  • Post Code
  • ADT Contract Number
  • Comments
I want to make a complaint

We want to give our customers the best service we can and it's only by listening to them that we can solve their problems and improve our service.

Please complete the form below and we shall follow-up your comments. Please note that this complaint line is monitored 9am to 5pm Monday to Friday.

Thank you.

  • Name
  • Phone Number
  • Email
  • House Name/No
  • Post Code
  • ADT Contract Number
  • Comments
business
Business
What shall we talk about?
I have an accounts and billing question
How can we help you?
Billing and Invoices

If you have a billing issue, get in touch with the department or ADT contact detailed at the top right of your invoice.

If you have an invoice or bill this can be paid quickly and simply on our secure payment page.

Direct Debits

Why not make life easier on yourself? Paying your bills by Direct Debit means no more cheques or credit/debit card payments, and is the simplest and most convenient way to pay regular bills. It's fully protected by the Direct Debit

If you'd like to start making payments to ADT using Direct Debit, just download and print our Direct Debit Instructions form, and carefully follow the instructions.

  • Then return the completed form to:
  • ADT Fire & Security plc
  • Direct Debit Administration
  • Security House
  • The Summit
  • Hanworth Road
  • Sunbury-on-Thames
  • Middlesex
  • TW16 5DB

If you have any questions about setting up a Direct Debit with ADT, you can contact us on 0844 800 6470*. Lines are open Monday - Friday, 8.30am - 4.30pm.

*Calls made from a BT network landline cost 6p plus up to 5p per minute.

Calls from mobiles and other networks may vary depending on your provider's own tariffs.

I have a repair/servicing question
How can we help you?
Request a remote reset

To request a remote reset, call our Business Service Centre on 0344 8001 999*.

To help speed the process up, choose option 1 for an automated service, or option 2 to talk to an ADT operator. Be sure to have your contract number to hand.

*Calls to our 0344 number are charge at the same as the 01 or 02 national call rate and will count towards any inclusive minutes in the same way as 01 and 02 calls.

Request a remote test

To request a remote test of your ADT system, call our Customer Service Centre on 0344 8001 999*.

To help us resolve your enquiry as quickly as possible, choose option 2, then option 1. Be sure to have your contract number to hand.

*Calls to our 0344 number are charge at the same as the 01 or 02 national call rate and will count towards any inclusive minutes in the same way as 01 and 02 calls.

Book an engineer

To book a routine inspection, call our Business Service Centre on 0344 8001 999* and select option 2. To speed things up, have your contract number to hand.

To help speed the process up, choose option 2. Be sure to have your contract number to hand.

*Calls to our 0344 number are charge at the same as the 01 or 02 national call rate and will count towards any inclusive minutes in the same way as 01 and 02 calls.

Report a fault

To report a fault, call our Business Service Centre on 0344 8001 999* and select option 2. To speed things up, have your contract number to hand.

To help speed the process up, select option 2. Be sure to have your contract number to hand.

*Calls to our 0344 number are charge at the same as the 01 or 02 national call rate and will count towards any inclusive minutes in the same way as 01 and 02 calls.

Other engineering enquiries

To make a general engineering enquiry, call our Customer Service Centre on 0344 8001 999*.

To help speed up the process, choose option 2. Be sure to have your contract number to hand.

*Calls to our 0344 number are charge at the same as the 01 or 02 national call rate and will count towards any inclusive minutes in the same way as 01 and 02 calls.

I'm moving or want to expand my security
How can we help you?
Moving to New Premises

If you're moving to new premises and would like to continue as an ADT customer, call us on 0800 169 0612.

Extending your security system

If you require additional devices, or items relocated, contact us on 0800 132 200.

I have a general question
How can we help you?
Police Response

To make an enquiry about your police response, call our Business Service Centre on 0344 8001 999* and select option 2. To speed things up, have your contract number to hand.

*Calls to our 0344 number are charge at the same as the 01 or 02 national call rate and will count towards any inclusive minutes in the same way as 01 and 02 calls.

Changing Keyholder Details

If there are any changes to the contact details of either you or your keyholders, let our Alarm Receiving Centres know so they can update their records. You can do this by contacting them in the following ways:

  • ADT Fire and Security
  • PO Box 4138
  • Manchester
  • M1 4HD
  • Tel: 0344 8001 999*
  • Fax: 0844 8002 999
  • NB: keyholders should live within 20 minutes of the premises.

*Calls to our 0344 number are charge at the same as the 01 or 02 national call rate and will count towards any inclusive minutes in the same way as 01 and 02 calls.

Thinking of leaving ADT?

If you're reviewing your ADT contract, we may be able to recommend an alternative package that's better suited to your budget and your business requirements.

Call our dedicated team on 0800 169 0612 and one of our experts will be happy to talk you through the options available. In the meantime, here's a reminder of just some of the benefits of using ADT:

  • Our service and maintenance - including comprehensive cover for callouts, replacement parts and upgrades
  • Our 24 hour monitoring - trained professionals at ADT's Alarm Receiving Centres monitor your business all day, every day
  • Our unrivalled local support - our network of over 20 branches and more than 2,000 engineers deliver expert advice and local service wherever you need it
  • Our outstanding expertise - with vast market experience and unrivalled technical knowledge, our consultants can advise you on the right solution for your business
  • Our tailored solutions - we carefully assess your risks and requirements before integrating bespoke fire and security solution that perfectly meet your specific needs
I want to pay a compliment

If you are pleased with the way we have dealt with you please tell us by completing our online compliments form below. We can then copy that way of working elsewhere in ADT.

Thank you.

  • Name
  • Organisation
  • Job Title
  • Phone Number
  • Email
  • House Name/No
  • Post Code
  • ADT Contract Number
  • Comments
I want to make a complaint

We want to give our customers the best service we can and it's only by listening to them that we can solve their problems and improve our service.

Please complete the form below and we shall follow-up your comments. Please note that this complaint line is monitored 9am to 5pm Monday to Friday.

Thank you.

  • Name
  • Organisation
  • Job Title
  • Phone Number
  • Email
  • House Name/No
  • Post Code
  • ADT Contract Number
  • Comments

FAQs

​​If you’ve got a question about any aspect of the ADT offering - such as our products, people or service - you may find the answers you’re looking for in our frequently asked questions.

Pay online

If you have an invoice or bill this can be paid quickly and simply on our secure payment page.

Moving house?

With our range of special offers, ADT can help ensure you and your loved ones enjoy the same level of security in your new home.

Book a free security audit

We've been keeping people and their possessions safe for more than 50 years, and we can do the same for you.

After visiting your home we'll recommend the security solution that offers the best protection for your needs. Our alarms start from just £99 - but the peace of mind they offer is priceless.

Book a free security audit

We've been keeping people and their possessions safe for more than 50 years, and we can do the same for you.

After visiting your home we'll recommend the security solution that offers the best protection for your needs. Our alarms start from just £99 - but the peace of mind they offer is priceless.

If you prefer, we can just send you some more information by completing the form.

Book a free security audit

To find out more about how ADT can help protect your business, enter your details and one of our Security Consultants will be in touch.

They'll arrange to visit your premises and recommend the right security solution based on your property and business.

Getting a free security assessment and a quote specific to your needs, couldn't be simpler

We've been keeping people and their possessions safe for more than 50 years, and we can do the same for you.

Once we have received your enquiry one of our security consultants will visit you at home and after completing an assessment of your security needs will recommend the security solution that offers the best protection for your needs.

Our alarms start from just £99 - but the peace of mind they offer is priceless, because it is not what they take but what they leave behind.

Take a minute to complete all the fields in our short form

All required fields need to be completed

We'll be in touch shortly

On receiving your form, one of our advisors will contact you to discuss your home security requirements and, if appropriate, arrange the best time for us to visit you.

If you have any questions you can call us on 0800 4587 999.

Our advisors are available from
8am - 8pm Monday and Tuesday,
8am - 7pm Wednesday to Friday,
9am - 5pm Saturday and Sunday

We'll be in touch shortly

On receiving your form, one of our advisors will contact you to discuss your home security requirements and, if appropriate, arrange the best time for us to visit you.

If you have any questions you can call us on 0800 4587 999.

Our advisors are available from
8am - 8pm Monday and Tuesday,
8am - 7pm Wednesday to Friday,
9am - 5pm Saturday and Sunday

Solutions

If you have any questions about our products and services, you can call us on the number shown above. Our advisors are available from

8am - 8pm Monday and Tuesday,
8am - 7pm Wednesday to Friday,
9am - 5pm Saturday and Sunday