Introducing the
new MyADT app

We're launching the brand-new MyADT app: a convenient, self-service platform where you can manage your ADT account.

Log in to the MyADT portal here or download the app on the links below

MyADT is designed to make viewing your personal details simpler than ever – once you’re logged in, your app profile is completely personalised to you, so you can access and update your contact information instantly.

Within the MyADT app, you can access help, report faults and arrange repairs directly with ADT in a matter of seconds, so you’ve got everything you need at your fingertips, and there’s no need to pick up the phone or send an email.

Download MyADT today in 3 simple steps

Go to your device’s app store

Search for the ‘MyADT’ app

Hit the download / install button

Don’t have a smartphone? No problem – you can access all the benefits of the MyADT app over on our MyADT web portal instead, just register for an account to see your details.

How do I log into MyADT?

There are two ways you can access MyADT, either through our website portal or on our mobile app. 

Portal link https://portal.myadt.co.uk/

First time users will need to register using their email address and ADT contract details. This can be done by clicking ‘Register with us’ on the portal or app and then following the instructions when prompted. 

What is the registration process and how long does it take?

At ADT, security is at the heart of what we do, and your data security is just as important to us as your home security. To ensure that we meet the most stringent of data security requirements, all new users must register first, this ensures only verified and permitted users have access to your ADT account and contract details. From start to finish the registration process usually takes 5-7 days.

Step-by-step guide to registering for ADT

  1. Click ‘Register with us’ either on the portal or app to start the registration process.
  2. Enter your personal details, email address and ADT contract number.
  3. Once submitted you’ll receive an email asking you to validate the email address you provided.
  4. As an additional security measure, we may send you a one-time passcode (OTP) to the postal address we hold on file. This can take up to 5 working days
  5. As soon as you receive your OTP, you’ll be prompted to complete the registration process via the registration page.
  6. After you’ve entered your OTP, you’ll be asked to create a password to log into MyADT.

What do I do if my login details don’t work?

If you know your username (usually your email address) click ‘forgot password’ and follow the instructions.

If you’re a new user, haven’t registered for MyADT, and don’t know your username, please click ‘Register with us’ either on the portal or app and follow the instructions.

If the username and/or password are still not working, then please click here.

Is the MyADT app compatible on all mobile devices?

Our app is compatible on IOS devices 13.4 or later and Android 8.00 or later.

Do I need special software to access the web portal on my PC or Mac?

No, you don’t need any special software on your PC or Mac. You only need a web browser e.g. Internet Explorer®, Google Chrome or Apple® Safari. To ensure the portal works smoothly, we advise using the latest version of your chosen browser.

ADT Smart Services

We’ve developed the MyADT app and web portal to give you more visibility and control of your ADT account. MyADT has been designed to work alongside the existing ADT Smart Services app, which you can continue to use to manage the day-to-day operation of your security system.

Learn more
ResidentialBusiness

What are you looking to secure?

Book a free security audit

To find out more about how ADT can help protect your business, enter your details and one of our Security Consultants will be in touch.

They'll arrange to visit your premises and recommend the right security solution based on your property and business.

CALL: 0800 804 6226


If you have any questions about our products and services, you can call us on:

0808 273 4201

8.30am - 6pm Monday to Friday,
9am - 5pm Saturday

Get a free security assessment and a quote specific to your needs by calling 0808 2734 201.

Please use this form to submit an enquiry. This form collects your name, email address, and other personal information. Please read our Privacy Policy for information on how we protect and manage your personal data. By completing this form and submitting your information, you confirm that you have reviewed, understood and accepted our privacy terms as well as our cookie terms.

Book a free security audit

To find out more about how ADT can help protect your business, enter your details and one of our Security Consultants will be in touch.

They'll arrange to visit your premises and recommend the right security solution based on your property and business.

Your details

Company details

Getting a free security assessment and tailored quote is simple. We offer home visits, or via video link or telephone if preferred.

All required fields need to be completed

Your details

If you have any questions about our products and services, you can call us on:

0808 2714 435

Our advisors are available from:
8.30am - 6pm Monday to Friday,
9am - 5pm Saturday

Please use this form to submit an enquiry. This form collects your name, email address, and other personal information. Please read our Privacy Policy for information on how we protect and manage your personal data. By completing this form and submitting your information, you confirm that you have reviewed, understood and accepted our privacy terms as well as our cookie terms.