Report a Security Issue
If you believe you have identified a security vulnerability or security-related issue affecting an ADT product or service, please contact us using one of the methods below.
Email: adtuk.customersolutions@tycoint.com
Telephone: 0344 800 1999
When reporting an issue, please include as much information as possible, including:
- The product or service affected
- A description of the issue
- Your contact details
For general product faults, usability issues, service requests, billing enquiries or complaints, please contact the relevant teams through our standard support channels by visiting our Contact Us page.
What happens next?
After you have submitted your issue, we will review it and acknowledge receipt of your report within 5 working days. We will also aim to keep you informed of our progress every 2 months until the issue is resolved.