Help & Support for Existing Home Security Customers

Help & support

If you need help managing your ADT alarm account, or support on getting the most from your home security, you’ll find all the answers here.

ADT Home security

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Smart Services

Smart Home

If you’ve got a problem with your home security system, or have a question about your bill, you’ll find the answer here.

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ADT Smart Home

To help us get you the right information, tell us which version of the app you’re using.

Smart Services

Smart Home

Log-in to manage your ADT Smart Home account, to amend/add/delete your security scenarios, or find the answer to your question in the dropdown menu.

Not the right app info? Go back.

Not already a customer? Why switch to ADT

As threats to your home grow, choose the best possible protection. Switch your current system to ADT and trust the leading name in security, with 24/7 alarm monitoring and maintenance support you can depend on. It’s easy to switch, even if your security system was installed by another supplier.

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1 in 11 break-ins occur at a previously burgled address

Police statistics reveal thousands of burglaries occur at an address burgled before. Nearly 100,000^ burglaries happen at an address that has been burgled before, new figures obtained by security company ADT and independent charity Victim Support reveal.

What is a Smart Home?

Modern life keeps us on the go, always being busy means we need quick, easy solutions to stay in control of our homes and especially our home security. Smart technology provides that control, it means you can manage everything from making sure you didn’t forget to set the alarm to checking if the kids got home from school okay - all from your mobile device whilst you’re out and about.

Smart innovations in home security

‘Smart’ has become a buzzword over the last few years. In short it’s a term to describe the network of objects in your home that can be controlled by devices like your tablet, phone or laptop. And with a whirlwind of new, connected products being developed every day it shows no sign of stopping any time soon.

78% of burglars use social media to target properties

Here’s our top tips to stay safe on social

4 reasons you’ll be glad you installed a home security system

With so many options available, ranging from simple alarm sensors to monitored services with remote access, now is a great time to assess your home’s security and find a system that suits your needs.

Boosting home security for elderly parents

Even if your elderly parents are mobile and independent, there’s still the worry they’ll be targeted by burglars simply because of their age. But there are plenty of ways to put their, and your, mind at rest with a few simple security features around the home.

How to keep your neighbourhood safe

For the security conscience amongst you, protecting your property and family is a number one priority. But security doesn’t stop and start at the front door, and there are ways you can help improve the safety of your whole neighbourhood.

Top tips for securing your shed

If you’re lucky enough to have a shed, you’ll know just how useful they can be. Here are just some ways to secure garden sheds and keep their contents safe.