ADT Reviews
With 150 years of experience, ADT’s home security experts are trusted across the UK for good reason. Check out our Trustpilot reviews and see for yourself.
Providing all-inclusive service, 24-hour support and high-quality products wrapped up in tailored security systems, we’re the industry-leading experts you can trust.
Tailored solutions, trusted by our customers
We're rated an average of 4.5 stars on Trustpilot. Read our reviews and find out why our customers trust us.
Security that works for your home
Monitoring, maintenance and technical support are all included in a subscription tailored to your home and needs. Our security solutions are designed to protect the things you love.
Trusted by the experts
Our expertise and advice haven’t gone unnoticed. We’ve caught the attention of a whole host of home security stalwarts.
"What sets ADT apart is not just that everything simply works, it's that you're also getting a level of customer service the likes of which I've never experienced before"
"ADT's Smart Home package offers outstanding security services, which ADT is known for, plus full home automation integration"
"The knowledge and experience gained over the last century-and-a-half has helped them to fine-tune the process of truly understanding what it takes to protect your home in this day and age."
Keeping families secure for over 150 years
In our latest annual customer survey, over 57% of our customers said they trust us to protect them from crime over other brands.
Industry accredited
We work to strict international standards, and we only use fully accredited engineers, so you can rest assured that you and your home are in safe hands.
British Approvals for Fire
Loss Prevention Certification Board
NSI Gold
BSIA member
Safety Integrity 2 (SIL2) accredited
VdS accredited
Fire Industry Association members
LPS 1013 accredited
Cyber Essentials
PSA (Northern Ireland)
PSA (Republic of Ireland)
FAQs
Are ADT alarms well reviewed?
Yes. With 150 years of experience delivering reliable security solutions, we’re the UK’s home security experts you can trust – and the reviews speak for themselves. We have over 15,000 reviews on Trustpilot, with an ‘Excellent’ 4.5/5 rating, as well as reviews from industry experts like PCMag.com, SafeWise and Home Security.
How is the ADT Trustpilot score calculated?
Trustpilot gives a non-biased TrustScore of between 1 and 5, using customer reviews. This is based on three factors: timespan, frequency and Bayesian average.
Visit Trustpilot for more information on how our ADT reviews are calculated.
What does ADT customer service include?
You’ll get 24/7/365 monitoring as standard with your home security system. Our all-inclusive service also includes support from our dedicated Remote Operating Centre, designed to provide you with round-the-clock technical and maintenance expertise.
If you need any help or support with your system, our friendly customer service team are always on hand to assist you. Head to Help and Support to get in touch with us.
Learn more about ADT
If you want to find out more about securing your home, we’re here to help.
Moving home?
Spotted one of our bell boxes on your new home? As a housewarming gift we'd like to offer you 50% off alarm reconnection and monitoring for the first six months.*
All-inclusive service
Be protected by the best. Of course, you can always find lower cost options when choosing a security system for your home, but are they worth the risk?
Get a free quote
We’ll conduct a security assessment completely free of charge, before recommending the perfect solution based on your home and your requirements. Arrange a visit with one of our friendly ADT Security Consultants or call us on 0808 271 9924 to get your bespoke quote.