Round the clock support
- 24-hour support from ADT Customer Support Centre.
- 24-hour Service Engineer callout.
- Access to 24/7 technical support service from the ADT Remote Operating Centre.
- Daily system checks
There are many reasons why you should choose ADT, but with the additional benefits of our all-inclusive service plan, total peace of mind comes highest on the list.
Only ADT offers, as standard, an all-inclusive service and maintenance plan for all home security packages.
That means when you choose an ADT system, you’ll feel even more secure, because the cost to ensure your system keeps on working and protecting what matters most, is already taken care of.
Expert support with no hidden extras - what’s covered in the all-inclusive plan?
We understand unexpected things can happen. So, that’s why we go above and beyond the standard 12-month manufacturer’s warranty and guarantee with additional services:
Our team of skilled security professionals at the ADT Remote Operating Centre monitor your system daily for technical faults. Expert remote diagnostic techniques and 24/7/365 support means you’ll always be protected.
There’s no need to spend hours trawling help forums online - our technical security experts are on hand to provide one-on-one support should you experience any issues with your system. The ADT Remote Operating Centre will work with you to find a quick solution, 24/7/365.
Your system is always connected to the ADT Remote Operating Centre through bank-level encryption. We’ll assess faults through our secure network, and work to find a resolution any day of the week.
The ADT Remote Operating Centre automatically conducts daily system checks to ensure your protection is always running at optimal levels. In the event we do spot any technical issues we'll resolve them before you even notice a problem.