Smart Business Contract Information

This page contains user guides to help you understand your system and answers some of the most commonly asked questions you might have about your contract with ADT.

FAQs

How do I get a copy of my contract?

If you require a copy of your contract please email our team at adtuk.servdocketreqs@tycoint.com

What type of service level is included in my contract?

You can find out what service level is included in your contract by checking your sales agreement which was emailed to you. This is shown on page 1 under the section System and Service details.

What is included as part of my commercial service and maintenance plan?

Our range of service and maintenance plans ensure that your system(s) remain in good working condition and remains to protect what matters most to you.

We have three different levels of service and maintenance plans:

For full details of each plan click on the links below:

Standard: Includes routine service and maintenance with 24/7/365 call out service
Standard Plus: Includes all the benefits of a Standard plan, plus call out charges
Comprehensive: Includes all the benefits of Standard plus along with free fitting of replacement parts for normal wear and tear.

Will I be charged for call outs?

With our Comprehensive and Standard plus plans engineer call out charges are included, however the following exceptions will be chargeable:

Damage caused by the user or a third party
Customer mis-use or mis operation
Damage due to fire, storm, flood or act of nature
Vandalism
Telecoms faults and/or problems with the customer’s network or infrastructure
System modifications/alterations not done by ADT

If you are on a standard service level plan then all engineer call outs are chargeable.

Will I be charged for batteries?

All batteries in your devices such as door contacts, motion detectors and sensors are included and you will not be charged for these.

Panel batteries in your intruder panel and/or fire panels are not included as part of your service and maintenance plan and so will be charged separately. In addition lamps/bulbs and emergency lighting lamps are also chargeable items.

Documents & downloads

What Happens Next Smart Services for Business

Smart Services for Business Quick Start Guide

Smart Services for Business Scenes And Rules Setup

Smart Services for Business FAQs

CCTV vs IP Cameras

If you're concerned about the security of your home, installing a reliable surveillance system can give you, and your family, peace of mind. To help you choose the right surveillance system for your circumstances, we've covered all the basics of CCTV and IP cameras in this blog.

7 Things To Consider As Your Business Reopens

After the third coronavirus lockdown in the UK, non-essential shops and businesses were allowed to reopen from April 12th, 2021. Whether you own a small boutique, run a firm in an office, or you’re implementing outdoor service at your café, there’s a lot to consider in terms of health and safety.

A short guide to leasing

Leasing is similar to hiring – you’ll pay to use someone else’s products for an agreed period of time, without committing to a full purchase. Essentially, it’s a form of borrowing.

Protecting Your Business Premises During Covid-19

These uncertain times may be the toughest most of us will ever go through as business owners. We’ve all had to completely change the way we live and work. Whether that’s moving our livelihood online or closing down our business entirely.

Top construction site security tips

If you’re in the construction industry, you’ll know the conflicting feeling of leaving your tools on-site, read ADT’s top tips for keeping your site secure.

What is a monitored alarm and are the benefits worth it?

The very first Monitored alarm system was established in the US in 1866 by the president of the Gold and Stock Telegraph Company after he was disturbed in his home by a burglar. The idea then – as now – is that when an alarm is triggered it immediately notifies a separate monitoring centre. That means there’s always someone watching over your home, whether you’re there or not.

Don’t let burglars ruin the bank holiday for your business

Everyone loves a bank holiday weekend. With not one but two three-day weekends in May, the opportunities for career criminals to target unstaffed premises are particularly high. Sadly, commercial crime is on the rise in the UK according to the latest figures*. The good news is there are lots of ways for you to boost security ahead of the May bank holidays thanks to ADT’s expert business security tips.

Easy ways to protect your business from a cyber attack

Technology is constantly moving forward and hackers are finding more sophisticated and inventive ways to attack businesses. Data breaches and leaks can cost not only your trust with consumers but your hard-earned profits too.

What you can’t see you can’t steal

Here in the UK over half of all businesses have been affected by crime. It causes shocking disruption and cost, not to mention physical and emotional damage to its victims.

How to prevent employee theft

When you think about money and assets going missing from your business, the last place you want to look is at your own staff. We’ve put together a list of ways to avoid employee theft and make sure you stay open for business.

How to protect yourself from social media burglaries

Our research has revealed that money and credit cards are one of the most stolen items in UK burglaries, and social media could play a part in the rising number of cases.

The big questions you should be asking about your business security

For many people their business isn’t just their livelihood, it’s their life. When you’ve worked hard to not only get your business off the ground but also make it successful, crime can have a devastating effect both physically and emotionally.