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Service & Maintenance of your ADT Business system

This page contains user guides to help you understand your system and answers some of the most commonly asked questions you might have about your service & maintenance with ADT.

FAQs

How do I contact the service department?

Contact our service department on 0344 8001 999.

What does a routine inspection involve?

Your maintenance Inspection will include the following

  • Check whether the customer has experienced any problems with the system
  • Check mains and stand-by power supplies including charging rates
  • Check the satisfactory operation of all detection devices including deliberately operated devices
  • Check control unit for correct operation
  • Check and test remote signalling equipment
  • Check all audible warning and alarm devices for correct operation
  • Check the alarm system is fully operational
  • Check operation of keypads and LEDs
  • Repair any minor faults
  • Provide answers to any questions or queries that the customer may have.

How do I schedule a routine inspection?

We will contact you either by letter or phone at time of servicing to book in a mutually convenient date.

Will I be charged for call outs?

With our Comprehensive and Standard plus plans engineer call out charges are included, however the following exceptions will be chargeable:

  • Damage caused by the user or a third party
  • Customer mis-use or mis operation
  • Damage due to fire, storm, flood or act of nature
  • Vandalism
  • Telecoms faults and/or problems with the customer’s network or infrastructure
  • System modifications/alterations not done by ADT

If you are on a standard service level plan then all engineer call outs are chargeable.

My new system is now installed, where can I find all the supporting documentation?

For Business customers there are a number of panels in our range. Click here to identify your control panel and also to view our range of videos.

ResidentialBusiness

What are you looking to secure?

Book a free security audit

To find out more about how ADT can help protect your business, enter your details and one of our Security Consultants will be in touch.

They'll arrange to visit your premises and recommend the right security solution based on your property and business.

CALL: 0800 804 6226


If you have any questions about our products and services, you can call us on:

0808 273 4201

8.30am - 6pm Monday to Friday,
9am - 5pm Saturday

Get a free security assessment and a quote specific to your needs by calling 0808 2734 201.

Please use this form to submit an enquiry. This form collects your name, email address, and other personal information. Please read our Privacy Policy for information on how we protect and manage your personal data. By completing this form and submitting your information, you confirm that you have reviewed, understood and accepted our privacy terms as well as our cookie terms.

Book a free security audit

To find out more about how ADT can help protect your business, enter your details and one of our Security Consultants will be in touch.

They'll arrange to visit your premises and recommend the right security solution based on your property and business.

Your details

Company details

Getting a free security assessment and tailored quote is simple. We offer home visits, or via video link or telephone if preferred.

Getting your free security assessment and tailored quote is simple. Completing the fields below helps our security specialists quickly arrange a consultation, either at home, over the phone or via video link.

Thanks for your interest in ADT. To arrange your free security assessment and tailored quote, simply complete the form below. Our expert team will be in touch to arrange a consultation, either at home, by phone or via video link.

Thanks for your interest in ADT. To arrange your free security assessment and tailored quote, simply complete the form below. It helps our team make sure they've got everything they need before arranging a consultation, either at home, by phone or via video link.

All required fields need to be completed

Your details

If you have any questions about our products and services, you can call us on:

0808 2714 435

Our advisors are available from:
8.30am - 6pm Monday to Friday,
9am - 5pm Saturday

Please use this form to submit an enquiry. This form collects your name, email address, and other personal information. Please read our Privacy Policy for information on how we protect and manage your personal data. By completing this form and submitting your information, you confirm that you have reviewed, understood and accepted our privacy terms as well as our cookie terms.