Service - Smart Business | Existing Customers

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Service & Maintenance

This page contains user guides to help you understand your system and answers some of the most commonly asked questions you might have about your service & maintenance with ADT.

FAQs

How do I contact the service department?

Contact our service department on 0344 8001 999.

What does a routine inspection involve?

Your maintenance Inspection will include the following

Check whether the customer has experienced any problems with the system
Check mains and stand-by power supplies including charging rates
Check the satisfactory operation of all detection devices including deliberately operated devices
Check control unit for correct operation
Check and test remote signalling equipment
Check all audible warning and alarm devices for correct operation
Check the alarm system is fully operational
Check operation of keypads and LEDs
Repair any minor faults
Provide answers to any questions or queries that the customer may have.

How do I schedule a routine inspection?

We will contact you either by letter or phone at time of servicing to book in a mutually convenient date.

Will I be charged for call outs?

With our Comprehensive and Standard plus plans engineer call out charges are included, however the following exceptions will be chargeable:

Damage caused by the user or a third party
Customer mis-use or mis operation
Damage due to fire, storm, flood or act of nature
Vandalism
Telecoms faults and/or problems with the customer’s network or infrastructure
System modifications/alterations not done by ADT

If you are on a standard service level plan then all engineer call outs are chargeable.

My new system is now installed, where can I find all the supporting documentation?

Please click on the links below to download our guides:

Documents & downloads

Smart Business User Manual

Quick Consumer Reference Guide: ADT PM33 Commercial System

What Happens Next for ADT Smart Business Customers

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