Accounts & Billing

This page contains user guides to help you understand your system and answers some of the most commonly asked questions you might have about accounts and billing at ADT.

How do I pay a bill?

There are few ways you can pay a bill,

How do I set up a Direct Debit?

Please click here to download our Direct Debit instructions document.

If you have any questions about setting up a Direct Debit with ADT, you can contact us on 0344 800 6470 Lines are open Monday - Friday, 8.30am - 4.30pm.

How do I request copies of invoices?

You can request copies of invoices, copy of contracts and handover certificates by contacting our customer accounts team: customeraccounts@tycoint.com or calling 0344 800 1999

I want to query a bill?

Please contact customeraccounts@tycoint.com or calling 0344 800 1999

How do I request a refund?

Please contact customeraccounts@tycoint.com or calling 0344 800 1999

Who do I contact for general billing queries?

Please contact customeraccounts@tycoint.com or calling 0344 800 1999

ResidentialBusiness

What are you looking to secure?

Book a free security audit

To find out more about how ADT can help protect your business, enter your details and one of our Security Consultants will be in touch.

They'll arrange to visit your premises and recommend the right security solution based on your property and business.

CALL: 0800 804 6226


If you have any questions about our products and services, you can call us on:

0808 273 4201

8.30am - 6pm Monday to Friday,
9am - 5pm Saturday

Get a free security assessment and a quote specific to your needs by calling 0808 2734 201.

Please use this form to submit an enquiry. This form collects your name, email address, and other personal information. Please read our Privacy Policy for information on how we protect and manage your personal data. By completing this form and submitting your information, you confirm that you have reviewed, understood and accepted our privacy terms as well as our cookie terms.

Book a free security audit

To find out more about how ADT can help protect your business, enter your details and one of our Security Consultants will be in touch.

They'll arrange to visit your premises and recommend the right security solution based on your property and business.

Your details

Company details

Getting a free security assessment and tailored quote is simple. We offer home visits or telephone calls.

0808 2714 435

All required fields need to be completed

Your details

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If you have any questions about our products and services, call us:

0808 2714 435

We're available:

Mon 08:30 - 18:00 Tues 08:30 - 18:00 Weds 08:30 - 18:00 Thurs 08:30 - 18:00 Fri 08:30 - 18:00 Sat 09:00 - 17:00 Sun Closed

Please use this form to submit an enquiry. This form collects your name, email address, and other personal information. Please read our Privacy Policy for information on how we protect and manage your personal data. By completing this form and submitting your information, you confirm that you have reviewed, understood and accepted our privacy terms as well as our cookie terms.

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