Help & Support

ADT home security

How do I get a copy of my contract?

If you require a copy of your contract please email our team at [email protected]

What type of service level is included in my contract?

You can find out what service level is included in your contract by checking your sales agreement which was emailed to you. This is shown on page 1 under the section System and Service details.

What is included as part of my service and maintenance plan?

Our range of service and maintenance plans ensure that your system(s) remain in good working condition and remains to protect what matters most to you.
We have three different levels of service and maintenance plans:

  • Standard: Includes routine service and maintenance with 24/7/365 call out service
  • Standard Plus: Includes all the benefits of a Standard plan, plus call out charges
  • Comprehensive: Includes all the benefits of Standard plus along with free fitting of replacement parts for normal wear and tear.

For full details of each plan click on the links below.

Will I be charged for call outs?

With our Comprehensive and Standard plus plans engineer call out charges are included, however the following exceptions will be chargeable:

  • Damage caused by the user or a third party
  • Customer mis-use or mis operation
  • Damage due to fire, storm, flood or act of nature
  • Vandalism
  • Telecoms faults and/or problems with the customer’s network or infrastructure
  • System modifications/alterations not done by ADT

If you are on a standard service level plan then all engineer call outs are chargeable.

Will I be charged for batteries?

All batteries in your devices such as door contacts, motion detectors and sensors are included and you will not be charged for these.


Panel batteries in your intruder panel and/or fire panels are not included as part of your service and maintenance plan and so will be charged separately. In addition lamps/bulbs and emergency lighting lamps are also chargeable items.

Smoke detectors

You’re four times more likely to die in a fire if there’s no working smoke detector. Our monitored smoke detectors identify smoke early so we can quickly contact you and the fire service – whether you’re at home or not.

CCTV systems

67% of UK burglars say CCTV would deter them from targeting a property. When protecting your home and family, ADT high-definition CCTV cameras mean there’s no place to hide.

Book a free security audit

We've been keeping people and their possessions safe for more than 50 years, and we can do the same for you.

After visiting your home we'll recommend the security solution that offers the best protection for your needs. Our alarms start from just £99 - but the peace of mind they offer is priceless.

Book a free security audit

We've been keeping people and their possessions safe for more than 50 years, and we can do the same for you.

After visiting your home we'll recommend the security solution that offers the best protection for your needs. Our alarms start from just £99 - but the peace of mind they offer is priceless.

If you prefer, we can just send you some more information by completing the form.

Book a free security audit

To find out more about how ADT can help protect your business, enter your details and one of our Security Consultants will be in touch.

They'll arrange to visit your premises and recommend the right security solution based on your property and business.

Getting a free security assessment and a quote specific to your needs, couldn't be simpler

We've been keeping people and their possessions safe for more than 50 years, and we can do the same for you.

Once we have received your enquiry one of our security consultants will visit you at home and after completing an assessment of your security needs will recommend the security solution that offers the best protection for your needs.

Our alarms start from just £99 - but the peace of mind they offer is priceless, because it is not what they take but what they leave behind.

Take a minute to complete all the fields in our short form

All required fields need to be completed

We'll be in touch shortly

On receiving your form, one of our advisors will contact you to discuss your home security requirements and, if appropriate, arrange the best time for us to visit you.

If you have any questions you can call us on 0800 4587 999.

Our advisors are available from
8am - 8pm Monday and Tuesday,
8am - 7pm Wednesday to Friday,
9am - 5pm Saturday and Sunday

We'll be in touch shortly

On receiving your form, one of our advisors will contact you to discuss your home security requirements and, if appropriate, arrange the best time for us to visit you.

If you have any questions you can call us on 0800 4587 999.

Our advisors are available from
8am - 8pm Monday and Tuesday,
8am - 7pm Wednesday to Friday,
9am - 5pm Saturday and Sunday

Solutions

If you have any questions about our products and services, you can call us on the number shown above. Our advisors are available from

8am - 8pm Monday and Tuesday,
8am - 7pm Wednesday to Friday,
9am - 5pm Saturday and Sunday