Help & Support

ADT home security

I purchased my system but haven’t been given an installation date yet?
  • If you placed an order with one of our office based consultants, you will have received an email with information that we need from you.
  • If you ordered from a security consultant, please contact them directly on the number they provided you.
  • Once we have the details required we will process the order and arrange an install date.
  • If you require any further information, please call 0344 263 0715 and our installation planning team will be happy to help you.
I have ordered additional devices but haven’t been given a date/time when they will be installed.

If you have ordered additional equipment for your home then you should have received a confirmation email outlining any additional information we may need from you. Once you have confirmed your purchased email then the install team aim to be in touch with you within 2 days to arrange a convenient installation date. If you need more information or have not been contacted please call 0344 263 0715.

My engineer didn’t show, who do I contact?

Our engineer will call you ahead of your appointment. However if you had an appointment and the engineer didn’t attend we are sorry to hear this, please contact our installation team on 0344 263 0715 so we can resolve this.

Do you offer weekend installations?

Installation appointments are only available Monday- Friday between 8:30am-5:00pm.

Smoke detectors

You’re four times more likely to die in a fire if there’s no working smoke detector. Our monitored smoke detectors identify smoke early so we can quickly contact you and the fire service – whether you’re at home or not.

CCTV systems

67% of UK burglars say CCTV would deter them from targeting a property. When protecting your home and family, ADT high-definition CCTV cameras mean there’s no place to hide.

What are you looking to secure?

Book a free security audit

To find out more about how ADT can help protect your business, enter your details and one of our Security Consultants will be in touch.

They'll arrange to visit your premises and recommend the right security solution based on your property and business.

CALL: 0800 804 6224


If you have any questions about our products and services, you can call us on the number shown above. Our advisors are available from:

8am - 8pm Monday and Tuesday,
8am - 7pm Wednesday to Friday,
9am - 5pm Saturday and Sunday

Book a free security audit

To find out more about how ADT can help protect your business, enter your details and one of our Security Consultants will be in touch.

They'll arrange to visit your premises and recommend the right security solution based on your property and business.

Your details

Company details

Getting a free security assessment and a quote specific to your needs, couldn't be simpler

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Your details

If you have any questions about our products and services, you can call us on the number shown above. Our advisors are available from

8am - 8pm Monday and Tuesday,
8am - 7pm Wednesday to Friday,
9am - 5pm Saturday and Sunday