Complaints Procedure

Complaints

This page addresses some of the questions you may have around our complaints procedure.

FAQs

What is the complaints procedure?

Please click here to download a copy of our complaints procedure.

How do I lodge a complaint?

We are sorry to hear that you are unhappy with the service we have provided, please contact us on 0344 800 1999 or email us ADTUK.customersolutions@tycoint.com and we will work with you to manage your complaint to a satisfactory resolution.

At ADT we are committed to providing excellent customer care, taking all customers feedback very seriously and we are continuously looking for ways to improve.

How do I submit a Subject Access Request (SAR)?

You can submit a Subject Access Request (SAR), via email to privacy@jci.com or in writing to Customer Solutions Department, Johnson Controls Park, Grimshaw Lane, Manchester, M40 2WL. Please quote your customer name, contract number and the information that you require.

Documents & Downloads

What Happens Next Smart Services for Business

Smart Services for Business Quick Start Guide

Smart Services for Business Scenes And Rules Setup

Smart Services for Business FAQs

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