Introduction to Smart Services for Business

Get your business back to business as usual

Your ADT security helps protect your business against disruption, but should a problem occur, we provide all the support you need.

If you have an accounts or billing question, a repairs or servicing query or you’re thinking about moving premises these pages contain everything you need to know.

I’ve purchased my ADT Smart Services for Business Security System, what happens next?

One of our installation planners will call you to arrange the earliest convenient date for your installation. In the meantime We have created a ‘What happens next’ document for all our smart business customers; this will go into detail of what you will need to do before your system is installed. Click here to download

Do I need to register for ADT Smart Home prior to installation or post installation?

You do not need to register or activate the ADT Smart Services app prior to the installation of your smart security system. The installation Engineer will advise you what to do and how register during the installation process. You (or someone with access to the primary email account) will need to be present on the day of installation to register and connect the App.

Download the free ADT Smart Services App from the Apple App Store or Google Play Store. You will need this on the day of installation. More details can be found on the What Happens Next Document.

How do I login to my ADT Smart Services Portal?

Click here to take you to the ADT Smart Services portal. You will need your username and password to login.

My system is now installed, where can I find all supporting documentation?

We’ve created a selection a user guides that you will to get started

Please use the links below to download the Quick Reference Guide that is applicable to you.

How do I schedule a routine inspection?

We will contact you either by letter or phone at time of servicing to book in a mutually convenient date.

For insurance purposes, what category is my alarm?

All alarms supplied by ADT are approved by NACOSS and adhere to NSI standards. For further information regarding your particular system please contact us on 0344 800 1999

How do I pay a bill?

There are few ways you can pay a bill,

Online, https://payment.adt.co.uk
Credit Card Hotline 0344 800 6439
Direct Debit
By Cheque

Can I order replacement fobs for my alarm system?

Yes, all fobs are guaranteed for 12 months under warranty. If you wish to order additional fobs or your fobs are older than 12 months old they can be ordered but there will be a charge. Please call us on 0344 800 1999 so we can identify the type of fob you have.

How do I report a fault on my system?

If you need to report a general fault please contact us on 0344 800 1999 and our team will be on hand to help.

Will there be a charge for call outs on my system?

Call outs can vary depending on the service plan you are on and what’s required, we strongly advise that you check your service plan. You can find out what service plan you are on by checking your sales agreement, page 1 under the section ‘System and Service’ details.

Click on the service plan relevant to you to download more information:

Will I be charged for batteries?

All batteries in your devices such as door contacts, motion detectors and sensors are included and you will not be charged for these.

Panel batteries in your intruder panel and/or fire panels are not included as part of your service and maintenance plan and so will be charged separately. In addition lamps/bulbs and emergency lighting lamps are also chargeable items.

How do I update my key holder information?

To change or amend your key holder information please contact us on admin@myadt.co.uk with the details of the necessary change. We’ll respond in writing to the registered address we hold on file for your account to confirm the changes have been made and applied. For security purposes we cannot confirm the change via email. Please note that we require 48hrs to complete the request.For any urgent requests please call 0344 800 1999, quoting your contract reference number.

Documents & downloads

What Happens Next Smart Services for Business

Smart Services for Business Quick Start Guide

Smart Services for Business Scenes And Rules Setup

Smart Services for Business FAQs

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