Accounts & Billing
This page contains user guides to help you understand your system and answers some of the most commonly asked questions you might have about accounts and billing at ADT.
How do I pay a bill?
There are few ways you can pay a bill,
- Online, https://payment.adt.co.uk
- Credit Card Hotline 0344 800 6439
- Direct Debit
- By Cheque
How do I set up a Direct Debit?
Please click here to download our Direct Debit instructions document.
If you have any questions about setting up a Direct Debit with ADT, you can contact us on 0344 281 0101 Lines are open Monday - Friday, 8.30am - 4.30pm.
How do I request copies of invoices?
You can request copies of invoices, copy of contracts and handover certificates by contacting our customer accounts team: [email protected] or calling 0344 281 0101
I want to query a bill?
Please contact [email protected] or calling 0344 281 0101
How do I request a refund?
Please contact [email protected] or calling 0800 1698 999
Who do I contact for general billing queries?
Please contact [email protected] or calling 0344 281 0101
1 in 11 break-ins occur at a previously burgled address
Police statistics reveal thousands of burglaries occur at an address burgled before. Nearly 100,000^ burglaries happen at an address that has been burgled before, new figures obtained by security company ADT and independent charity Victim Support reveal.Read more
4 reasons you’ll be glad you installed a home security system
With so many options available, ranging from simple alarm sensors to monitored services with remote access, now is a great time to assess your home’s security and find a system that suits your needs.Read more
5 smart ways to give yourself peace of mind on holiday
Going on holiday is a time to relax, unwind and leave your stress at home. But we still get that pang of panic from time to time about whether our home and possessions are completely secure back at home. Read our top tips of ways you can stay stress-free on holiday using, or sometimes not using, modern technology.Read more
78% of burglars use social media to target properties
Here’s our top tips to stay safe on socialRead more
A third of burglaries committed by minors, police statistics reveal
One in three residential burglaries are committed by under-18s new figures obtained by leading security firm ADT and the charity Victim Support reveal. In some police force areas as many as four out of every 10 burglaries were found to have been committed by a minor1.Read more
ADT helps secure historic Magna Carta for 800th anniversary celebrations
An expert from ADT Fire & Security, the UK’s leading provider of electronic fire and security solutions, was called in to enhance security at St Alban’s Cathedral as it celebrates the 800th anniversary of the city’s role in the story of Magna Carta.Read more
ADT’s Guide to Avoiding Daylight Robbery
It’s easy to assume that burglars are creatures of the night, skulking in the shadows waiting to make their move under the cover of darkness. In fact, research paints a very different picture.Read more
Always keep home insurance small print in mind
We’ve all heard stories about home insurance claims going unpaid – even when the incident wasn’t the claimant’s fault. If you don’t check through the T&Cs you can easily get caught out, leaving you out of pocket in a tough spot.Read more
Are you inviting burglars over for Christmas?
Unfortunately, Christmas is the most burgled time of the year, according to UK crime statistics. Follow ADT’s security checklist to keep your home safe.Read more
Are you inviting hackers into your home?
Which? reported that cheap home security cameras are allowing hackers to access your home. Read ADT’s tips on finding the best security camera for you.Read more
Back to school, back to home security
Make sure your home is secure when the kids go back to school, with these simple home security tips.Read more
Bogus ADT sellers
Some recent reports have indicated that “bogus ADT sellers” have been operating in certain areas of the country, door knocking and causing householders some concern. Should you have any concerns about “bogus callers” from any organisation, we advise that you contact your local police on the non-emergency number 101.Read more
Boost your summer window security
Summer is the time where everyone feels happier and more carefree, but now is the time to think about security, and especially the often overlooked area of window security.Read more
Boosting home security for elderly parents
Even if your elderly parents are mobile and independent, there’s still the worry they’ll be targeted by burglars simply because of their age. But there are plenty of ways to put their, and your, mind at rest with a few simple security features around the home.Read more
Do burglars return to the same house?
With 1 in 4 homes being retargeted by burglars, ADT have a list of tips to help ensure your home is secure after a burglary.Read more
Do you live in Britain’s dog theft hotspot?
I’m sure all owners would agree that a dog isn’t just a pet, it’s a member of the family. We get so much love and joy from our four-legged friends that they’re priceless. We’re there at the ready to give them everything they could ever need – including fierce protection from any sort of harm.Read more
Don’t let burglars ruin the bank holiday for your business
Everyone loves a bank holiday weekend. With not one but two three-day weekends in May, the opportunities for career criminals to target unstaffed premises are particularly high. Sadly, commercial crime is on the rise in the UK according to the latest figures*. The good news is there are lots of ways for you to boost security ahead of the May bank holidays thanks to ADT’s expert business security tips.Read more
Easy ways to protect your business from a cyber attack
Technology is constantly moving forward and hackers are finding more sophisticated and inventive ways to attack businesses. Data breaches and leaks can cost not only your trust with consumers but your hard-earned profits too.Read more
Everybody needs good neighbours
The experts at ADT have some top tips on how you and your neighbours can help improve neighbourhood security.Read more
Fire safety advice for homeowners and businesses
Fire safety advice for homeowners and businesses.Read more
Give your new home castle-worthy security
Keep your new home as secure as a castle this National Security Month with our complete security checklist.Read more
Guide to fire safety
Keep your home and loved ones safe with our fire safety checklist this National Fire Prevention week and beyond.Read more
How secure is your new home?
If you’re thinking of buying a new home, there are plenty of things to consider. To help you look in the right place for your dream property, and ensure you’re safe once you move in, check our quick checklist to follow.Read more
How to get kids thinking about home security
Read ADT’s top tips to get your kids thinking about keeping the family home secure.Read more
How to keep kids safe online
The internet is an increasingly scary place, especially for parents, read ADT’s top tips on how to enforce internet safety for children.Read more
How to keep valuables safe while travelling
With summer just around the corner, many of us will be looking forward to a holiday away. However, while we’re happy to spend long hours thinking about sightseeing and sunbathing, keeping our valuables safe while we’re away is often the last thing on our holiday checklist.Read more
How to keep your neighbourhood safe
For the security conscience amongst you, protecting your property and family is a number one priority. But security doesn’t stop and start at the front door, and there are ways you can help improve the safety of your whole neighbourhood.Read more
How to keep your pets calm on Bonfire Night
Around 45% of dogs are frightened by bright flashes & loud bangs. But with just a few simple steps, you can make Bonfire Night a lot more pleasant for your pets.Read more
How to prevent employee theft
When you think about money and assets going missing from your business, the last place you want to look is at your own staff. We’ve put together a list of ways to avoid employee theft and make sure you stay open for business.Read more
How to protect your home’s value
Read ADT’s list of security features to ensure you protect that extra home value following a renovation or extension.Read more
How to secure a modern office
ADT have put together a list of simple ways you can ensure office safety and keep that attractive modern culture thriving too.Read more
How to secure your doors on a budget
When we think of burglaries, a smashed window might be the first image that springs to mind. But in fact, a massive 75% of burglaries are attempted via a door, with 46% involving a forced lock.*Read more
How to secure your student house
Here’s a few tips and tricks to prevent crime in your student house - and make sure you’re prepped should the worst happen.Read more
How to stay safe online this Christmas
Avoid online fraud and identity theft this Christmas with these simple security steps from ADT.Read more
How to test the health of your smoke alarm
We’ve all seen the ads that ask: ‘When’s the last time you checked your smoke alarm?’. But, with our busy, modern lives it’s rarely at the top of our to-do list.Read more
How to write a great mystery/thriller – By Sophie Hannah
Read distinguished crime author Sophie Hannah’s tips on how to write a great thriller.Read more
Is your home October-proof?
Our list of top tips will help prevent you from becoming another crime statistic during the worst month of the year for burglaries.Read more
Keep the things you love safe this Valentine’s Day
On February 14th, throw caution to the wind, book a restaurant and surprise the love of your life. But while you’re out celebrating the day of romance, don’t let yourself or your home be vulnerable to a much nastier surprise.Read more
Keep your pets safe from carbon monoxide
If you have a pet, you’ll know how much a part of the family they are. That’s why when it comes to protecting your home, it’s important to choose a pet-friendly alarm system that not only keeps people and possessions safe, but has pet care in mind too.Read more
Make 2019 your safest year yet
Starting the new year with a few simple security resolutions is a great way to get into good habits for 2019 and beyond.Read more
Making your home secure for your baby
The desire to protect a new baby is one of the most basic impulses humans have. And in the months before your little one is due the urge to ‘nest’ is often overwhelming. Preparing your home for a new arrival can involve everything from decorating their room and choosing new nursery furniture to buying nappies (lots of nappies) and making sure you’ve got enough meals in the freezer to get you through those hectic first few weeks. But aside from the domestic duties, it’s also important to get the right security in place. Here are a few tips from the experts at ADT:Read more
Moving house checklist
From moving in with
New research reveals Britons struggle to deal with an emergency
Three in 10 British adults don’t know what number to dial if they need an ambulance, fire assistance or the police, according to new research 1. A study of 2,000 adults reveals that there is an absence of knowledge when it comes to what to do in an emergency to ensure the safety of themselves and others.Read more
Outdoor fire safety this summer
Did you know over 27k fires are started on UK heathland and moorland each year? Read ADT’s guide to outdoor fire safety.Read more
Pet poisons easily missed at home
Pets are much more than just our four-legged friends, they’re a part of our family. We’d never want anything to hurt them and take pet care very seriously. But what we often don’t realise is just how many pet poisons are under our own roof.Read more
Protect your garden this summer
One of the joys of summer is that you get to spend more time outdoors, and if you’re lucky enough to have one, that means time in the garden. But while you’re enjoying the sun don’t leave your security to chance.Read more
Protect your home while you’re on holiday
Summer’s here, and at ADT we thought there was no better time to make sure you had everything you need to keep your home safe while you’re away.Read more
Safest places to live in the UK, revealed
Buying a new home takes time, planning and research. But while property websites will tell you about the nearest train stations and schools, they won’t tell you the area’s crime statistics.Read more
Security starts on the outside
When it comes to preventing burglary, it’s important to pay attention to the security of the outside of your house as well as the inside. Burglary is an opportunistic crime, so if your home looks unoccupied and insecure, it’s far more likely to be targeted.Read more
Simple home security measures to keep your property safe
It takes just seven seconds for a professional burglar to decide whether your home is an easy target or not, and once inside they know exactly what they’re looking for. But there are some simple security measures you can take inside your home to put burglars off.Read more
Smart innovations in home security
‘Smart’ has become a buzzword over the last few years. In short it’s a term to describe the network of objects in your home that can be controlled by devices like your tablet, phone or laptop. And with a whirlwind of new, connected products being developed every day it shows no sign of stopping any time soon.Read more
The big questions you should be asking about your business security
For many people their business isn’t just their livelihood, it’s their life. When you’ve worked hard to not only get your business off the ground but also make it successful, crime can have a devastating effect both physically and emotionally.Read more
The psychological effect of burglary on children
ADT and Victim Support have come together as part of the Take No More campaign to research the impact that break-ins have on children.Read more
Top construction site security tips
If you’re in the construction industry, you’ll know the conflicting feeling of leaving your tools on-site, read ADT’s top tips for keeping your site secure.Read more
Top security tips for your apartment or flat
There are plenty of ways to make the most of apartment & flat living while safeguarding your home and belongings.Read more
Top security tips to beat the bike thieves
Almost 40,000 people report stolen bicycles each year in the UK. But, with ADT’s bike security tips you can avoid becoming part of that number.Read more
Top tips for boosting your car security
With the exception of your home, the chances are that your car is the most expensive thing you own. And it’s because of their value that cars are so often a target of theft.Read more
Top tips for securing your shed
If you’re lucky enough to have a shed, you’ll know just how useful they can be. Here are just some ways to secure garden sheds and keep their contents safe.Read more
What do the darker nights mean to you?
When the clocks go back the days become shorter and the nights last longer. As a nation, do we take extra measures to keep our homes secure during these dark winter months? And should we?Read more
What is a monitored alarm and are the benefits worth it?
The very first Monitored alarm system was established in the US in 1866 by the president of the Gold and Stock Telegraph Company after he was disturbed in his home by a burglar. The idea then – as now – is that when an alarm is triggered it immediately notifies a separate monitoring centre. That means there’s always someone watching over your home, whether you’re there or not.Read more
What is a Smart Home?
Modern life keeps us on the go, always being busy means we need quick, easy solutions to stay in control of our homes and especially our home security. Smart technology provides that control, it means you can manage everything from making sure you didn’t forget to set the alarm to checking if the kids got home from school okay - all from your mobile device whilst you’re out and about.Read more
What Kind Of Home Security Hunter Are You?
With Easter fast approaching, kids and grown-ups alike will be looking forward to getting stuck into a traditional Easter egg hunt. There’s not really a game plan as such - and that’s half the fun. Running around looking high and low for shiny chocolate treats is about as complicated as it gets. But that’s not a strategy you’d want to apply to something as important as home security. That’s why we’ve put together this useful guide to help you work out just what kind of home security hunter you are, and which products best match your needs.Read more
What you can’t see you can’t steal
Here in the UK over half of all businesses have been affected by crime. It causes shocking disruption and cost, not to mention physical and emotional damage to its victims.Read more
Where are Britain’s safest coastal towns and cities?
Whether you’re retiring to the coast, moving for work, or looking to relocate - read ADT’s list of the safest places to live on the UK coastline.Read more
Why age is just a number when it comes to smart tech
The main barrier for older adults embracing smart tech is education. Read ADT’s Smart Home innovations, see what they are and how they can make life easier.Read more
Your guide to garage door security
Garages are often where we keep some of our most valuable assets, read ADT’s guide to keeping your garage door safer.Read more
Your very own Robocop
Burglar alarms that will address intruders by name, indelible sprays and personal drones that follow criminals are just some of the ways we will secure our homes in 2025Read more