ADT PM360r alarm system control panel to the right of white background

Complaints

This page addresses some of the questions you may have around our complaints procedure. It also contains user guides to help you understand your system.

FAQs

What is the complaints procedure?

Please click here to download a copy of our complaints procedure.

How do I lodge a complaint?

We are sorry to hear that you are unhappy with the service we have provided, please contact us on 0344 800 1999 or email us [email protected] and we will work with you to manage your complaint to a satisfactory resolution.

At ADT we are committed to providing excellent customer care, taking all customers feedback very seriously and we are continuously looking for ways to improve.

How do I submit a Subject Access Request (SAR)?

You can submit a Subject Access Request (SAR), via email to [email protected] or in writing to Customer Solutions Department, Johnson Controls Park, Grimshaw Lane, Manchester, M40 2WL. Please quote your customer name, contract number and the information that you require.

ResidentialBusiness

What are you looking to secure?

Book a free security audit

To find out more about how ADT can help protect your business, enter your details and one of our Security Consultants will be in touch.

They'll arrange to visit your premises and recommend the right security solution based on your property and business.

CALL: 0800 804 6226


If you have any questions about our products and services, you can call us on:

0808 273 4201

8.30am - 6pm Monday to Friday,
9am - 5pm Saturday

Get a free security assessment and a quote specific to your needs by calling 0808 2734 201.

Please use this form to submit an enquiry. This form collects your name, email address, and other personal information. Please read our Privacy Policy for information on how we protect and manage your personal data. By completing this form and submitting your information, you confirm that you have reviewed, understood and accepted our privacy terms as well as our cookie terms.

Book a free security audit

To find out more about how ADT can help protect your business, enter your details and one of our Security Consultants will be in touch.

They'll arrange to visit your premises and recommend the right security solution based on your property and business.

Your details

Company details

Getting a free security assessment and tailored quote is simple. We offer home visits, or via video link or telephone if preferred.

Getting your free security assessment and tailored quote is simple. Completing the fields below helps our security specialists quickly arrange a consultation, either at home, over the phone or via video link.

Thanks for your interest in ADT. To arrange your free security assessment and tailored quote, simply complete the form below. Our expert team will be in touch to arrange a consultation, either at home, by phone or via video link.

Thanks for your interest in ADT. To arrange your free security assessment and tailored quote, simply complete the form below. It helps our team make sure they've got everything they need before arranging a consultation, either at home, by phone or via video link.

All required fields need to be completed

Your details

If you have any questions about our products and services, you can call us on:

0808 2714 435

Our advisors are available from:
8.30am - 6pm Monday to Friday,
9am - 5pm Saturday

Please use this form to submit an enquiry. This form collects your name, email address, and other personal information. Please read our Privacy Policy for information on how we protect and manage your personal data. By completing this form and submitting your information, you confirm that you have reviewed, understood and accepted our privacy terms as well as our cookie terms.