Installation of my ADT Smart Home system

This page contains FAQs and user guides to help you understand your system and answer some of the most commonly asked questions about ADT Smart Home and the ADT Smart Services App.

FAQs

I purchased my system but haven’t been given an installation date yet?

  • If you placed an order with one of our office based consultants, you will have received an email with information that we need from you.
  • If you ordered from a security consultant, please contact them directly on the number they provided you.
  • Once we have the details required we will process the order and arrange an install date.
  • If you require any further information, please call 0344 263 0715 and our installation planning team will be happy to help you.

I have ordered additional devices but haven’t been given a date/time when they will be installed.

If you have ordered additional equipment for your home then you should have received a confirmation email outlining any additional information we may need from you. Once you have confirmed your purchased email then the install team aim to be in touch with you within 2 days to arrange a convenient installation date. If you need more information or have not been contacted please call 0344 263 0715.

My engineer didn’t show, who do I contact?

Our engineer will call you ahead of your appointment. However if you had an appointment and the engineer didn’t attend we are sorry to hear this, please contact our installation team on 0344 263 0715 so we can resolve this.

Do you offer weekend installations?

Installation appointments are only available Monday- Friday between 8:30am-5:00pm.

ResidentialBusiness

What are you looking to secure?

Book a free security audit

To find out more about how ADT can help protect your business, enter your details and one of our Security Consultants will be in touch.

They'll arrange to visit your premises and recommend the right security solution based on your property and business.

CALL: 0800 804 6226


If you have any questions about our products and services, you can call us on:

0808 273 4201

8.30am - 6pm Monday to Friday,
9am - 5pm Saturday

Get a free security assessment and a quote specific to your needs by calling 0808 2734 201.

Please use this form to submit an enquiry. This form collects your name, email address, and other personal information. Please read our Privacy Policy for information on how we protect and manage your personal data. By completing this form and submitting your information, you confirm that you have reviewed, understood and accepted our privacy terms as well as our cookie terms.

Book a free security audit

To find out more about how ADT can help protect your business, enter your details and one of our Security Consultants will be in touch.

They'll arrange to visit your premises and recommend the right security solution based on your property and business.

Your details

Company details

Getting a free security assessment and tailored quote is simple. We offer home visits or telephone calls.

0808 2714 435

All required fields need to be completed

Your details

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If you have any questions about our products and services, call us:

0808 2714 435

We're available:

Mon 08:30 - 18:00 Tues 08:30 - 18:00 Weds 08:30 - 18:00 Thurs 08:30 - 18:00 Fri 08:30 - 18:00 Sat 09:00 - 17:00 Sun Closed

Please use this form to submit an enquiry. This form collects your name, email address, and other personal information. Please read our Privacy Policy for information on how we protect and manage your personal data. By completing this form and submitting your information, you confirm that you have reviewed, understood and accepted our privacy terms as well as our cookie terms.

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