Help & Support

ADT Smart Home

How do I identify what intruder panel I have?

For ADT Smart Home customers we have two systems – ADT Smart Home Keyholder Response system which is our PM360 panel and ADT Smart Home Police Response system which is the PM30 panel. Click here to view an image of each and access users guides and videos.

How do I set/unset my alarm?

Please use the links below to download the Quick Reference Guide that is applicable to you.

Click here to view our range of videos.

How do I part set my system?

Please use the links below to download the Quick Reference Guide that is applicable to you.

Click here to view our range of videos.

How do I put my system in night set mode?

Please use the links below to download the Quick Reference Guide that is applicable to you.

Click here to view our range of videos.

How do I change my master code?

Please use the links below to download the Quick Reference Guide that is applicable to you.

Click here to view our range of videos.

How do I add a code?

Please use the links below to download the Quick Reference Guide that is applicable to you.

Click here to view our range of videos.

How do I add a fob?

Please use the links below to download the Quick Reference Guide that is applicable to you.

Click here to view our range of videos.

How do I temporarily disable a zone?

Please use the links below to download the Quick Reference Guide that is applicable to you.

Click here to view our range of videos.

User Reference Guides

Please use the links below to download the Quick Reference Guide that is applicable to you.

Click here to view our range of videos.

How do I report a general fault?

If you cannot find the answers you are looking for please contact us 0344 8001 999.

Smoke detectors

You’re four times more likely to die in a fire if there’s no working smoke detector. Our monitored smoke detectors identify smoke early so we can quickly contact you and the fire service – whether you’re at home or not.

CCTV systems

67% of UK burglars say CCTV would deter them from targeting a property. When protecting your home and family, ADT high-definition CCTV cameras mean there’s no place to hide.

Book a free security audit

We've been keeping people and their possessions safe for more than 50 years, and we can do the same for you.

After visiting your home we'll recommend the security solution that offers the best protection for your needs. Our alarms start from just £99 - but the peace of mind they offer is priceless.

Book a free security audit

We've been keeping people and their possessions safe for more than 50 years, and we can do the same for you.

After visiting your home we'll recommend the security solution that offers the best protection for your needs. Our alarms start from just £99 - but the peace of mind they offer is priceless.

If you prefer, we can just send you some more information by completing the form.

Book a free security audit

To find out more about how ADT can help protect your business, enter your details and one of our Security Consultants will be in touch.

They'll arrange to visit your premises and recommend the right security solution based on your property and business.

Getting a free security assessment and a quote specific to your needs, couldn't be simpler

We've been keeping people and their possessions safe for more than 50 years, and we can do the same for you.

Once we have received your enquiry one of our security consultants will visit you at home and after completing an assessment of your security needs will recommend the security solution that offers the best protection for your needs.

Our alarms start from just £99 - but the peace of mind they offer is priceless, because it is not what they take but what they leave behind.

Take a minute to complete all the fields in our short form

All required fields need to be completed

We'll be in touch shortly

On receiving your form, one of our advisors will contact you to discuss your home security requirements and, if appropriate, arrange the best time for us to visit you.

If you have any questions you can call us on 0800 4587 999.

Our advisors are available from
8am - 8pm Monday and Tuesday,
8am - 7pm Wednesday to Friday,
9am - 5pm Saturday and Sunday

We'll be in touch shortly

On receiving your form, one of our advisors will contact you to discuss your home security requirements and, if appropriate, arrange the best time for us to visit you.

If you have any questions you can call us on 0800 4587 999.

Our advisors are available from
8am - 8pm Monday and Tuesday,
8am - 7pm Wednesday to Friday,
9am - 5pm Saturday and Sunday

Solutions

If you have any questions about our products and services, you can call us on the number shown above. Our advisors are available from

8am - 8pm Monday and Tuesday,
8am - 7pm Wednesday to Friday,
9am - 5pm Saturday and Sunday