ADT Smart Home system User Guides

This page contains user guides to help you understand your system and answer some of the most commonly asked questions about ADT Smart Home and the ADT Smart Services App.

FAQs

How do I login to my ADT Smart Services Portal?

Click here to take you to the ADT Smart Services portal. You will need your username and password to login.

How do I get started?

Click on the link to download our Quick Start up Guide.

How do I set up Scenes and Rules?

Click on the link to download our Setting up Rules & Scenes guide.

How do I create a new login?

Individual logins for each user can be created from the ADT Smart Services web portal. There is no limit to the number of logins that can be created, however only users with Master Control permissions can create new logins.

To create a new login here:

  • Log in
  • Click Users
  • Click Manage logins
  • Click Add a Login
  • In the Email Address field enter the new user’s email address
  • In the Login Name field, enter the new user’s desired login name.
  • Using the Language Preference drop down menu, select the new user’s language preference.
  • Click Save
  • On the Manage Login Permissions page, select either Master Control, Full Control, Read Only, Limited Device Access, or Custom. This will give the login permission to access various features. For full permission descriptions please see page 2 of the ADT Smart Services FAQs document.
  • Click Save.

Please Note: New users will receive an email containing their username and a link to set up a new password. If this email is not being received, confirm the user’s email address is entered correctly and/or have the user check their junk/spam folder.

How do I create a new user code?

New system user codes can be created using the ADT Smart Services web portal or app. User codes cannot be edited while the security system is armed. Verify the security system is disarmed before attempting to edit a user code remotely. For full step by step instructions on creating new user codes please see pages 3 and 4 of the ADT Smart Services FAQs document.

How do I set (Arm) my system remotely?

Arming the system sets the security sensors to an alarm state. The Armed Away status sets both contact sensors and motion sensor into an alarm state, while Armed Stay status only sets contact sensors to an alarm state. For full step by step instructions for setting your system remotely using both the ADT Smart Services web portal or app please see pages 5 of the ADT Smart Services FAQs document.

How do I unset (Disarm) my system remotely?

You can unset your system using either the ADT Smart Services web portal or app. For full step by step instructions please see page 6 of the ADT Smart Services FAQs document.

How do I create a sensor or device activity alert notification?

You can set up a sensor or device activity notification using either the ADT Smart Services web portal or app. For full step by step instructions please see pages 7 and 8 of the ADT Smart Services FAQs document.

How do I view saved videos?

Saved video from video devices can be viewed from either the ADT Smart Services web portal or app. For full step by step instructions please see page 10 of the ADT Smart Services FAQs document.

How do I change a password?

You can change your password using either the ADT Smart Services web portal or app. For full step by step instructions please see page 12 of the ADT Smart Services FAQs document.

Please Note: The new password cannot be the same as the previous password. The new password must be at least 7 characters, including at least one letter and one number.

How do I create a video upload limit notification?

By default, customers are notified of their monthly video upload limit through emails sent to the primary email of the account. Notification emails are sent when 50%, 90%, and 100% of the monthly video upload is reached. If a customer reaches 100%, a notification is sent at the beginning of the next month when uploads are allowed again.

A system event notification can also be created to track the monthly video upload limit using the ADT Smart Services web portal or app. For full step by step instructions please see pages 23 and 24 of the ADT Smart Services FAQs document.

Additional FAQ's and User Guides

Please use the links below to download the Quick Reference Guide that is applicable to you

How do I report a general fault?

If you cannot find the answers you are looking for please contact us 0344 8001 999.

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To find out more about how ADT can help protect your business, enter your details and one of our Security Consultants will be in touch.

They'll arrange to visit your premises and recommend the right security solution based on your property and business.

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If you have any questions about our products and services, you can call us on:

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Please use this form to submit an enquiry. This form collects your name, email address, and other personal information. Please read our Privacy Policy for information on how we protect and manage your personal data. By completing this form and submitting your information, you confirm that you have reviewed, understood and accepted our privacy terms as well as our cookie terms.