Help & Support

ADT Smart Home

How do I identify what intruder panel I have?

For ADT Smart Home customers we have two systems – ADT Smart Home Keyholder Response system which is our PM360 panel and ADT Smart Home Police Response system which is the PM30 panel. Click here to view an image of each and access users guides and videos.

How do I set/unset my alarm?

Please use the links below to download the Quick Reference Guide that is applicable to you.

Click here to view our range of videos.

How do I part set my system?

Please use the links below to download the Quick Reference Guide that is applicable to you.

Click here to view our range of videos.

How do I put my system in night set mode?

Please use the links below to download the Quick Reference Guide that is applicable to you.

Click here to view our range of videos.

How do I change my master code?

Please use the links below to download the Quick Reference Guide that is applicable to you.

Click here to view our range of videos.

How do I add a code?

Please use the links below to download the Quick Reference Guide that is applicable to you.

Click here to view our range of videos.

How do I add a fob?

Please use the links below to download the Quick Reference Guide that is applicable to you.

Click here to view our range of videos.

How do I temporarily disable a zone?

Please use the links below to download the Quick Reference Guide that is applicable to you.

Click here to view our range of videos.

User Reference Guides

Please use the links below to download the Quick Reference Guide that is applicable to you.

Click here to view our range of videos.

How do I report a general fault?

If you cannot find the answers you are looking for please contact us 0344 8001 999.

What are you looking to secure?

Book a free security audit

To find out more about how ADT can help protect your business, enter your details and one of our Security Consultants will be in touch.

They'll arrange to visit your premises and recommend the right security solution based on your property and business.

CALL: 0800 804 6224


If you have any questions about our products and services, you can call us on the number shown above. Our advisors are available from:

8am - 8pm Monday and Tuesday,
8am - 7pm Wednesday to Friday,
9am - 5pm Saturday and Sunday

Book a free security audit

To find out more about how ADT can help protect your business, enter your details and one of our Security Consultants will be in touch.

They'll arrange to visit your premises and recommend the right security solution based on your property and business.

Your details

Company details

Getting a free security assessment and a quote specific to your needs, couldn't be simpler

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Your details

If you have any questions about our products and services, you can call us on the number shown above. Our advisors are available from

8am - 8pm Monday and Tuesday,
8am - 7pm Wednesday to Friday,
9am - 5pm Saturday and Sunday