Accounts & Billing
This page contains user guides to help you understand your system and answers some of the most commonly asked questions you might have about accounts and billing at ADT.
How do I pay a bill?
There are few ways you can pay a bill,
- Online, https://payment.adt.co.uk
- Credit Card Hotline 0344 800 6439
- Direct Debit
- By Cheque
How do I set up a Direct Debit?
Please click here to download our Direct Debit instructions document.
If you have any questions about setting up a Direct Debit with ADT, you can contact us on 0344 281 0101 Lines are open Monday - Friday, 8.30am - 4.30pm.
How do I request copies of invoices?
You can request copies of invoices, copy of contracts and handover certificates by contacting our customer accounts team: [email protected] or calling 0344 281 0101
I want to query a bill?
Please contact [email protected] or calling 0344 281 0101
How do I request a refund?
Please contact [email protected] or calling 0800 1698 999
Who do I contact for general billing queries?
Please contact [email protected] or calling 0344 281 0101
1 in 11 break-ins occur at a previously burgled address
Police statistics reveal thousands of burglaries occur at an address burgled before. Nearly 100,000  burglaries happen at an address that has been burgled before, new figures obtained by security company ADT and independent charity Victim Support reveal.Read more
4 reasons you’ll be glad you installed a home security system
With so many options available, ranging from simple alarm sensors to monitored services with remote access, now is a great time to assess your home’s security and find a system that suits your needs.Read more
5 smart ways to give yourself peace of mind on holiday
Going on holiday is a time to relax, unwind and leave your stress at home. But we still get that pang of panic from time to time about whether our home and possessions are completely secure back at home. Read our top tips of ways you can stay stress-free on holiday using, or sometimes not using, modern technology.Read more
78% of burglars use social media to target properties
Here’s our top tips to stay safe on socialRead more
A third of burglaries committed by minors, police statistics reveal
One in three residential burglaries are committed by under-18s new figures obtained by leading security firm ADT and the charity Victim Support reveal. In some police force areas as many as four out of every 10 burglaries were found to have been committed by a minor1.Read more
ADT helps secure historic Magna Carta for 800th anniversary celebrations
An expert from ADT Fire & Security, the UK’s leading provider of electronic fire and security solutions, was called in to enhance security at St Alban’s Cathedral as it celebrates the 800th anniversary of the city’s role in the story of Magna Carta.Read more
Back to school, back to home security
Make sure your home is secure when the kids go back to school, with these simple home security tips.Read more
Bogus ADT sellers
Some recent reports have indicated that “bogus ADT sellers” have been operating in certain areas of the country, door knocking and causing householders some concern. Should you have any concerns about “bogus callers” from any organisation, we advise that you contact your local police on the non-emergency number 101.Read more
Boost your summer window security
Summer is the time where everyone feels happier and more carefree, but now is the time to think about security, and especially the often overlooked area of window security.Read more
Boosting home security for elderly parents
Even if your elderly parents are mobile and independent, there’s still the worry they’ll be targeted by burglars simply because of their age. But there are plenty of ways to put their, and your, mind at rest with a few simple security features around the home.Read more
Do you live in Britain’s dog theft hotspot?
I’m sure all owners would agree that a dog isn’t just a pet, it’s a member of the family. We get so much love and joy from our four-legged friends that they’re priceless. We’re there at the ready to give them everything they could ever need – including fierce protection from any sort of harm.Read more
Easy ways to protect your business from a cyber attack
Technology is constantly moving forward and hackers are finding more sophisticated and inventive ways to attack businesses. Data breaches and leaks can cost not only your trust with consumers but your hard-earned profits too.Read more
Fire safety advice for homeowners and businesses
Fire safety advice for homeowners and businesses.Read more
How secure is your new home?
If you’re thinking of buying a new home, there are plenty of things to consider. To help you look in the right place for your dream property, and ensure you’re safe once you move in, check our quick checklist to follow.Read more
How to keep your neighbourhood safe
For the security conscience amongst you, protecting your property and family is a number one priority. But security doesn’t stop and start at the front door, and there are ways you can help improve the safety of your whole neighbourhood.Read more
How to prevent employee theft
When you think about money and assets going missing from your business, the last place you want to look is at your own staff. We’ve put together a list of ways to avoid employee theft and make sure you stay open for business.Read more
Keep the things you love safe this Valentine’s Day
On February 14th, throw caution to the wind, book a restaurant and surprise the love of your life. But while you’re out celebrating the day of romance, don’t let yourself or your home be vulnerable to a much nastier surprise.Read more
Keep your pets safe from carbon monoxide
If you have a pet, you’ll know how much a part of the family they are. That’s why when it comes to protecting your home, it’s important to choose a pet-friendly alarm system that not only keeps people and possessions safe, but has pet care in mind too.Read more
Moving house checklist
From moving in with
New research reveals Britons struggle to deal with an emergency
Three in 10 British adults don’t know what number to dial if they need an ambulance, fire assistance or the police, according to new research 1. A study of 2,000 adults reveals that there is an absence of knowledge when it comes to what to do in an emergency to ensure the safety of themselves and others.Read more
Pet poisons easily missed at home
Pets are much more than just our four-legged friends, they’re a part of our family. We’d never want anything to hurt them and take pet care very seriously. But what we often don’t realise is just how many pet poisons are under our own roof.Read more
Protect your garden this summer
One of the joys of summer is that you get to spend more time outdoors, and if you’re lucky enough to have one, that means time in the garden. But while you’re enjoying the sun don’t leave your security to chance.Read more
Protect your home while you’re on holiday
Summer’s here, and at ADT we thought there was no better time to make sure you had everything you need to keep your home safe while you’re away.Read more
Security starts on the outside
When it comes to preventing burglary, it’s important to pay attention to the security of the outside of your house as well as the inside. Burglary is an opportunistic crime, so if your home looks unoccupied and insecure, it’s far more likely to be targeted.Read more
Simple home security measures to keep your property safe
It takes just seven seconds for a professional burglar to decide whether your home is an easy target or not, and once inside they know exactly what they’re looking for. But there are some simple security measures you can take inside your home to put burglars off.Read more
Smart innovations in home security
‘Smart’ has become a buzzword over the last few years. In short it’s a term to describe the network of objects in your home that can be controlled by devices like your tablet, phone or laptop. And with a whirlwind of new, connected products being developed every day it shows no sign of stopping any time soon.Read more
The big questions you should be asking about your business security
For many people their business isn’t just their livelihood, it’s their life. When you’ve worked hard to not only get your business off the ground but also make it successful, crime can have a devastating effect both physically and emotionally.Read more
The psychological effect of burglary on children
ADT and Victim Support have come together as part of the Take No More campaign to research the impact that break-ins have on children.Read more
Top tips for boosting your car security
With the exception of your home, the chances are that your car is the most expensive thing you own. And it’s because of their value that cars are so often a target of theft.Read more
Top tips for securing your shed
If you’re lucky enough to have a shed, you’ll know just how useful they can be. Here are just some ways to secure garden sheds and keep their contents safe.Read more
What do the darker nights mean to you?
When the clocks go back the days become shorter and the nights last longer. As a nation, do we take extra measures to keep our homes secure during these dark winter months? And should we?Read more
What is a Smart Home?
Modern life keeps us on the go, always being busy means we need quick, easy solutions to stay in control of our homes and especially our home security. Smart technology provides that control, it means you can manage everything from making sure you didn’t forget to set the alarm to checking if the kids got home from school okay - all from your mobile device whilst you’re out and about.Read more
What to do if you’ve been burgled
Being the victim of a burglary is something everyone fears. And while the loss of possessions is incredibly upsetting, it’s the emotional distress of knowing that an intruder has been in your home and made you feel vulnerable that can have a lasting impact.
What you can’t see you can’t steal
Here in the UK over half of all businesses have been affected by crime. It causes shocking disruption and cost, not to mention physical and emotional damage to its victims.Read more
Your very own Robocop
Burglar alarms that will address intruders by name, indelible sprays and personal drones that follow criminals are just some of the ways we will secure our homes in 2025Read more