Installation of my ADT Smart Home system
This page contains FAQs and user guides to help you understand your system and answer some of the most commonly asked questions about ADT Smart Home.
I purchased my system but haven’t been given an installation date yet?
- If you placed an order with one of our office based consultants, you will have received an email with information that we need from you.
- If you ordered from a security consultant, please contact them directly on the number they provided you.
- Once we have the details required we will process the order and arrange an install date.
- If you require any further information, please call 0344 263 0715 and our installation planning team will be happy to help you.
I have ordered additional devices but haven’t been given a date/time when they will be installed.
If you have ordered additional equipment for your home then you should have received a confirmation email outlining any additional information we may need from you. Once you have confirmed your purchased email then the install team aim to be in touch with you within 2 days to arrange a convenient installation date. If you need more information or have not been contacted please call 0344 263 0715.
My engineer didn’t show, who do I contact?
Our engineer will call you ahead of your appointment. However if you had an appointment and the engineer didn’t attend we are sorry to hear this, please contact our installation team on 0344 263 0715 so we can resolve this.
Do you offer weekend installations?
Installation appointments are only available Monday- Friday between 8:30am-5:00pm.
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Can I install my own home security system?
The simple answer to that question is yes you can. And it’s likely to cost less than a professionally installed alarm, but when it comes to protecting your home and the things that are most valuable to you, nothing compares to a tailored home security package from ADT.Read more
The homebuyers’ security checklist
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Top tips on hiding valuables at home
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Stranger at the door? Here’s how to stay safe.
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Are you inviting hackers into your home?
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Keeping your home safe during long winter nights
By Michael Fraser - I have the well-earned accolade of being a ‘burglary expert’, which is quite fair, as I am in fact a reformed burglar; I now use all my insider knowledge from my prior criminal life to help people protect their homes and businesses from unscrupulous thieves.Read more
Why age is just a number when it comes to smart tech
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How to secure a modern office
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How to get kids thinking about home security
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Top security tips to beat the bike thieves
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Outdoor fire safety this summer
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Your guide to garage door security
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Read ADT’s list of security features to ensure you protect that extra home value following a renovation or extension.Read more
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How to keep kids safe online
The internet is an increasingly scary place, especially for parents, read ADT’s top tips on how to enforce internet safety for children.Read more
Do burglars return to the same house?
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How to keep valuables safe while travelling
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Don’t let burglars ruin the bank holiday for your business
Everyone loves a bank holiday weekend. With not one but two three-day weekends in May, the opportunities for career criminals to target unstaffed premises are particularly high. Sadly, commercial crime is on the rise in the UK according to the latest figures*. The good news is there are lots of ways for you to boost security ahead of the May bank holidays thanks to ADT’s expert business security tips.Read more
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ADT’s Guide to Avoiding Daylight Robbery
It’s easy to assume that burglars are creatures of the night, skulking in the shadows waiting to make their move under the cover of darkness. In fact, research paints a very different picture.Read more
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Always keep home insurance small print in mind
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Are you inviting burglars over for Christmas?
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Top security tips for your apartment or flat
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How to keep your pets calm on Bonfire Night
Around 45% of dogs are frightened by bright flashes & loud bangs. But with just a few simple steps, you can make Bonfire Night a lot more pleasant for your pets.Read more
Is your home October-proof?
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How to write a great mystery/thriller – By Sophie Hannah
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Guide to fire safety
Keep your home and loved ones safe with our fire safety checklist this National Fire Prevention week and beyond.Read more
How to secure your student house
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Back to school, back to home security
Make sure your home is secure when the kids go back to school, with these simple home security tips.Read more
Moving house checklist
From moving in with friends, to buying your very first home, to finding a new place when the children have flown the nest, there are few things more exciting than moving house. There are also few things more stressful.Read more
Boost your summer window security
Summer is the time where everyone feels happier and more carefree, but now is the time to think about security, and especially the often overlooked area of window security.Read more
Protect your garden this summer
One of the joys of summer is that you get to spend more time outdoors, and if you’re lucky enough to have one, that means time in the garden. But while you’re enjoying the sun don’t leave your security to chance.Read more
Top tips for securing your shed
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How to keep your neighbourhood safe
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Top tips for boosting your car security
With the exception of your home, the chances are that your car is the most expensive thing you own. And it’s because of their value that cars are so often a target of theft.Read more
Keep your pets safe from carbon monoxide
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Easy ways to protect your business from a cyber attack
Technology is constantly moving forward and hackers are finding more sophisticated and inventive ways to attack businesses. Data breaches and leaks can cost not only your trust with consumers but your hard-earned profits too.Read more
Pet poisons easily missed at home
Pets are much more than just our four-legged friends, they’re a part of our family. We’d never want anything to hurt them and take pet care very seriously. But what we often don’t realise is just how many pet poisons are under our own roof.Read more
Boosting home security for elderly parents
Even if your elderly parents are mobile and independent, there’s still the worry they’ll be targeted by burglars simply because of their age. But there are plenty of ways to put their, and your, mind at rest with a few simple security features around the home.Read more
Do you live in Britain’s dog theft hotspot?
I’m sure all owners would agree that a dog isn’t just a pet, it’s a member of the family. We get so much love and joy from our four-legged friends that they’re priceless. We’re there at the ready to give them everything they could ever need – including fierce protection from any sort of harm.Read more
1 in 11 break-ins occur at a previously burgled address
Police statistics reveal thousands of burglaries occur at an address burgled before. Nearly 100,000^ burglaries happen at an address that has been burgled before, new figures obtained by security company ADT and independent charity Victim Support reveal.Read more
5 smart ways to give yourself peace of mind on holiday
Going on holiday is a time to relax, unwind and leave your stress at home. But we still get that pang of panic from time to time about whether our home and possessions are completely secure back at home. Read our top tips of ways you can stay stress-free on holiday using, or sometimes not using, modern technology.Read more
Keep the things you love safe this Valentine’s Day
On February 14th, throw caution to the wind, book a restaurant and surprise the love of your life. But while you’re out celebrating the day of romance, don’t let yourself or your home be vulnerable to a much nastier surprise.Read more
How to prevent employee theft
When you think about money and assets going missing from your business, the last place you want to look is at your own staff. We’ve put together a list of ways to avoid employee theft and make sure you stay open for business.Read more
Smart innovations in home security
‘Smart’ has become a buzzword over the last few years. In short it’s a term to describe the network of objects in your home that can be controlled by devices like your tablet, phone or laptop. And with a whirlwind of new, connected products being developed every day it shows no sign of stopping any time soon.Read more
Fire safety advice for homeowners and businesses
Fire safety advice for homeowners and businesses.Read more
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78% of burglars use social media to target properties
Here’s our top tips to stay safe on socialRead more
ADT helps secure historic Magna Carta for 800th anniversary celebrations
An expert from ADT Fire & Security, the UK’s leading provider of electronic fire and security solutions, was called in to enhance security at St Alban’s Cathedral as it celebrates the 800th anniversary of the city’s role in the story of Magna Carta.Read more
What is a Smart Home?
Modern life keeps us on the go, always being busy means we need quick, easy solutions to stay in control of our homes and especially our home security. Smart technology provides that control, it means you can manage everything from making sure you didn’t forget to set the alarm to checking if the kids got home from school okay - all from your mobile device whilst you’re out and about.Read more
Simple home security measures to keep your property safe
It takes just seven seconds for a professional burglar to decide whether your home is an easy target or not, and once inside they know exactly what they’re looking for. But there are some simple security measures you can take inside your home to put burglars off.Read more
A third of burglaries committed by minors, police statistics reveal
One in three residential burglaries are committed by under-18s new figures obtained by leading security firm ADT and the charity Victim Support reveal. In some police force areas as many as four out of every 10 burglaries were found to have been committed by a minor1.Read more
4 reasons you’ll be glad you installed a home security system
With so many options available, ranging from simple alarm sensors to monitored services with remote access, now is a great time to assess your home’s security and find a system that suits your needs.Read more
The psychological effect of burglary on children
ADT and Victim Support have come together as part of the Take No More campaign to research the impact that break-ins have on children.Read more
Your very own Robocop
Burglar alarms that will address intruders by name, indelible sprays and personal drones that follow criminals are just some of the ways we will secure our homes in 2025Read more
Security starts on the outside
When it comes to preventing burglary, it’s important to pay attention to the security of the outside of your house as well as the inside. Burglary is an opportunistic crime, so if your home looks unoccupied and insecure, it’s far more likely to be targeted.Read more
Protect your home while you’re on holiday
Summer’s here, and at ADT we thought there was no better time to make sure you had everything you need to keep your home safe while you’re away.Read more
Bogus ADT sellers
Some recent reports have indicated that “bogus ADT sellers” have been operating in certain areas of the country, door knocking and causing householders some concern. Should you have any concerns about “bogus callers” from any organisation, we advise that you contact your local police on the non-emergency number 101.Read more
How secure is your new home?
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What do the darker nights mean to you?
When the clocks go back the days become shorter and the nights last longer. As a nation, do we take extra measures to keep our homes secure during these dark winter months? And should we?Read more