Help & support

ADT Smart Home

{}
{}

Welcome to your new ADT Smart Home system

This page contains all the information you need to get the very best from your intelligent Smart Home package. There are user guides to help you understand your system, answers to the most commonly asked questions about Smart Home.

I’ve purchased ADT Smart Home, what happens next?

We have created a ‘What happens next’ document for all smart home customers; this will go into detail of what you will need to do before your system is installed. Click here to download

How do I login to my ADT Smart Home Portal?

Click here to take you to the ADT Smart Home portal. You will need your username and password to login.

I am unable to log in to the ADT Smart Home Portal

First, try clicking “forgotten password” and following the instructions. If that does not work, call ADT for assistance on 0344 8001 999.

My invitation to log in to the ADT Smart Home Website has expired. How do I obtain a new invitation?

Call ADT 0344 8001 999 to have your invitation re-issued.

Do I need any special software for my PC or Mac?

No you don’t need any special software on your PC or Mac except for a web browser (Internet Explorer® Mozilla, Google Chrome and Apple® Safari with latest versions of each browser).

How do I obtain an ADT Smart Home app for my iPhone?

Go to Apple’s App Store or Google Play and search for ADT Smart Home Solutions, then download the app.

I downloaded the app, but I can’t log in. What do I do?

Either you do not have ADT Smart Home service installed, or your user name and password are invalid. You may contact us to have ADT Smart Home service installed or, if you already have ADT Smart Home service, call ADT on 0344 8001 999 to reset your password.

Once it’s installed, is it difficult to add additional devices to the system?

To add additional devices to our ADT Smart Home System please call us on 0800 144 4499. Upon purchase of additional devices our engineers will need to pair these devices to your ADT Smart Home System.

How do I update my key holder information?

To change or amend your key holder information please contact us on [email protected] with the details of the necessary change. We’ll respond in writing to the registered address we hold on file for your account to confirm the changes have been made and applied. For security purposes we cannot confirm the change via email. Please note that we require 48hrs to complete the request.


For any urgent requests please call 0344 800 1999, quoting your contract reference number.

What are you looking to secure?

Book a free security audit

To find out more about how ADT can help protect your business, enter your details and one of our Security Consultants will be in touch.

They'll arrange to visit your premises and recommend the right security solution based on your property and business.

CALL: 0800 804 6224


If you have any questions about our products and services, you can call us on the number shown above. Our advisors are available from:

8am - 8pm Monday and Tuesday,
8am - 7pm Wednesday to Friday,
9am - 5pm Saturday and Sunday

Book a free security audit

To find out more about how ADT can help protect your business, enter your details and one of our Security Consultants will be in touch.

They'll arrange to visit your premises and recommend the right security solution based on your property and business.

Your details

Company details

Getting a free security assessment and a quote specific to your needs, couldn't be simpler

All required fields need to be completed

Your details

If you have any questions about our products and services, you can call us on the number shown above. Our advisors are available from

8am - 8pm Monday and Tuesday,
8am - 7pm Wednesday to Friday,
9am - 5pm Saturday and Sunday