Help & support

ADT Smart Home

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Welcome to your new ADT Smart Home system

This page contains all the information you need to get the very best from your intelligent Smart Home package. There are user guides to help you understand your system, answers to the most commonly asked questions about Smart Home.

I’ve purchased ADT Smart Home, what happens next?

We have created a ‘What happens next’ document for all smart home customers; this will go into detail of what you will need to do before your system is installed. Click here to download

How do I login to my ADT Smart Home Portal?

Click here to take you to the ADT Smart Home portal. You will need your username and password to login.

I am unable to log in to the ADT Smart Home Portal

First, try clicking “forgotten password” and following the instructions. If that does not work, call ADT for assistance on 0344 8001 999.

My invitation to log in to the ADT Smart Home Website has expired. How do I obtain a new invitation?

Call ADT 0344 8001 999 to have your invitation re-issued.

Do I need any special software for my PC or Mac?

No you don’t need any special software on your PC or Mac except for a web browser (Internet Explorer® Mozilla, Google Chrome and Apple® Safari with latest versions of each browser).

How do I obtain an ADT Smart Home app for my iPhone?

Go to Apple’s App Store or Google Play and search for ADT Smart Home Solutions, then download the app.

I downloaded the app, but I can’t log in. What do I do?

Either you do not have ADT Smart Home service installed, or your user name and password are invalid. You may contact us to have ADT Smart Home service installed or, if you already have ADT Smart Home service, call ADT on 0344 8001 999 to reset your password.

Once it’s installed, is it difficult to add additional devices to the system?

To add additional devices to our ADT Smart Home System please call us on 0800 144 4499. Upon purchase of additional devices our engineers will need to pair these devices to your ADT Smart Home System.

Smoke detectors

You’re four times more likely to die in a fire if there’s no working smoke detector. Our monitored smoke detectors identify smoke early so we can quickly contact you and the fire service – whether you’re at home or not.

CCTV systems

67% of UK burglars say CCTV would deter them from targeting a property. When protecting your home and family, ADT high-definition CCTV cameras mean there’s no place to hide.

Book a free security audit

We've been keeping people and their possessions safe for more than 50 years, and we can do the same for you.

After visiting your home we'll recommend the security solution that offers the best protection for your needs. Our alarms start from just £99 - but the peace of mind they offer is priceless.

Book a free security audit

We've been keeping people and their possessions safe for more than 50 years, and we can do the same for you.

After visiting your home we'll recommend the security solution that offers the best protection for your needs. Our alarms start from just £99 - but the peace of mind they offer is priceless.

If you prefer, we can just send you some more information by completing the form.

Book a free security audit

To find out more about how ADT can help protect your business, enter your details and one of our Security Consultants will be in touch.

They'll arrange to visit your premises and recommend the right security solution based on your property and business.

Getting a free security assessment and a quote specific to your needs, couldn't be simpler

We've been keeping people and their possessions safe for more than 50 years, and we can do the same for you.

Once we have received your enquiry one of our security consultants will visit you at home and after completing an assessment of your security needs will recommend the security solution that offers the best protection for your needs.

Our alarms start from just £99 - but the peace of mind they offer is priceless, because it is not what they take but what they leave behind.

Take a minute to complete all the fields in our short form

All required fields need to be completed

We'll be in touch shortly

On receiving your form, one of our advisors will contact you to discuss your home security requirements and, if appropriate, arrange the best time for us to visit you.

If you have any questions you can call us on 0800 4587 999.

Our advisors are available from
8am - 8pm Monday and Tuesday,
8am - 7pm Wednesday to Friday,
9am - 5pm Saturday and Sunday

We'll be in touch shortly

On receiving your form, one of our advisors will contact you to discuss your home security requirements and, if appropriate, arrange the best time for us to visit you.

If you have any questions you can call us on 0800 4587 999.

Our advisors are available from
8am - 8pm Monday and Tuesday,
8am - 7pm Wednesday to Friday,
9am - 5pm Saturday and Sunday

Solutions

If you have any questions about our products and services, you can call us on the number shown above. Our advisors are available from

8am - 8pm Monday and Tuesday,
8am - 7pm Wednesday to Friday,
9am - 5pm Saturday and Sunday