Help & Support
- I would like additional devices for my alarm. Who do I contact to arrange this?
In order to supply additional devices and make sure they are compatible with your current system you may need a short consultation with one of our office based security experts. This is to ensure that the equipment is suitable and provides the right protection for you.
To order additional equipment or speak to one of our experts, please contact 0800 1698 999 or click here to complete our web form.
- I would like additional devices for my alarm. How much will this cost me?
As each home is different; we need to review your existing equipment and ensure that you remain protected around the clock. For a quote on any devices, call 0800 1698 999 or click here to complete our web form.
- I would like to upgrade my keyholder response intruder alarm to police response. What do I do now?
Great, you’ve chosen to take the step and opt for a police response alarm system to give you extra protection and complete peace of mind.
Depending on your current alarm system, we will either be able to activate police response remotely or a security consultant may need to visit your premises. Please note that adjustments may need to be made to your current system or in some cases a new alarm may need to be installed. Once your alarm system meets the requirements for police response, an application for a Unique Reference Number or URN will be submitted to your local constabulary, an application fee normally applies depending on your police force. To get the process started today, call 0800 1698 999 or click here and complete our web form.
- I would like CCTV. Can you help?
Yes, to view our extensive CCTV product range, click here
- I would like Smoke Detectors. Can you help?
Yes, to view our extensive Smoke Detectors product range, click here
- How do I upgrade to ADT Smart Home?
We have a dedicated team working on an upgrade package for existing customers who wish to upgrade to ADT Smart Home and we hope to launch this soon. In the meantime please contact us on 0344 800 1999 to register your interest and we will contact you when this is available.
You’re four times more likely to die in a fire if there’s no working smoke detector. Our monitored smoke detectors identify smoke early so we can quickly contact you and the fire service – whether you’re at home or not.
67% of UK burglars say CCTV would deter them from targeting a property. When protecting your home and family, ADT high-definition CCTV cameras mean there’s no place to hide.