Home Security Contract Information
This page contains user guides to help you understand your system and answers some of the most commonly asked questions you might have about your contract with ADT.
How do I get a copy of my contract?
If you require a copy of your contract please email our team at email@example.com
What type of service level is included in my contract?
You can find out what service level is included in your contract by checking your sales agreement which was emailed to you. This is shown on page 1 under the section System and Service details.
What is included as part of my service and maintenance plan?
Our range of service and maintenance plans ensure that your system(s) remain in good working condition and remains to protect what matters most to you.
We have three different levels of service and maintenance plans:
- Standard: Includes routine service and maintenance with 24/7/365 call out service
- Standard Plus: Includes all the benefits of a Standard plan, plus call out charges
- Comprehensive: Includes all the benefits of Standard plus along with free fitting of replacement parts for normal wear and tear.
- For full details of each plan click on the links below.
Will I be charged for call outs?
With our Comprehensive and Standard plus plans engineer call out charges are included, however the following exceptions will be chargeable:
- Damage caused by the user or a third party
- Customer mis-use or mis operation
- Damage due to fire, storm, flood or act of nature
- Telecoms faults and/or problems with the customer’s network or infrastructure
- System modifications/alterations not done by ADT
If you are on a standard service level plan then all engineer call outs are chargeable.
Will I be charged for batteries?
All batteries in your devices such as door contacts, motion detectors and sensors are included and you will not be charged for these.
Panel batteries in your intruder panel and/or fire panels are not included as part of your service and maintenance plan and so will be charged separately. In addition lamps/bulbs and emergency lighting lamps are also chargeable items.
How do I update my key holder information?
To change or amend your key holder information please contact us on firstname.lastname@example.org with the details of the necessary change. We’ll respond in writing to the registered address we hold on file for your account to confirm the changes have been made and applied. For security purposes we cannot confirm the change via email. Please note that we require 48hrs to complete the request.
For any urgent requests please call 0344 800 1999, quoting your contract reference number.
Four things to be aware of before you travel this summer
With the summer holidays right around the corner, now is the perfect time for you to get prepared before your big vacation.Read more
ADT’s top tips for holidaymakers leaving their home unattended this summer
After a stressful couple of years, we’re now finally able to explore the world again this summer. Unfortunately, it’s during the summer holidays that your home is left susceptible to opportunistic thieves. Here are ADT's top tips for holidaymakers this summer...Read more
ADT and Energy Efficiency
At ADT, security is at the heart of everything we do. But what you probably didn’t know is how our ADT Smart Home Security, along with other devices, can in fact improve your home’s energy efficiency.Read more
Microchipping Cats and Dogs
In this guide, we’ll explain exactly what a microchip is and highlight just how crucial it is for you to microchip your pet.Read more
How to keep your pets safe at home
Dogs and cats aren’t just pets; they’re part of the family. And as such, we all want to keep our four-legged family members safe – especially when they’re home alone. Below we’ve put together some handy tips on leaving your pets home alone, to keep them safe and you worry-free.Read more
Beat the phishing scams with our cyber security tips for Safer Internet Day
With increasingly sophisticated phishing scams on the rise, how can you protect yourself? To mark Safer Internet Day on 8 February, here are our top tips to stay one step ahead of the fraudsters.Read more
ADT’s Police Response packages are now ECHO-connected
ADT is introducing a few system updates designed to improve your safety when your alarm is triggered. Read more below about ECHO, how you can benefit, and what that means for your alarm system.Read more
Shining a light on smarter home security
Join us to find out what features ADT Outdoor Wi-Fi cameras offer and how an integrated system from ADT takes home security to the next level, night and day.Read more
How to enjoy log burners, the safe way
In recent years we’ve seen a log burner revival, as many Brits look to combine warmth and style, with a roaring fire seen as the ultimate living room accessory. Despite safety concerns, log burners are very much here to stay, so we’ve created a guide to help you enjoy using one safely.Read more
ADT Home Security Quiz
Calling all home security experts. The time has come for you to strut your stuff and test your knowledge with our home security quiz.Read more
National Security Month
The security of your home is far too important to leave to chance. Here at ADT we want to help you get a clearer picture of home security so to mark National Security Month, we’ve done a spot of mythbusting.Read more
CCTV vs IP Cameras
If you're concerned about the security of your home, installing a reliable surveillance system can give you, and your family, peace of mind. To help you choose the right surveillance system for your circumstances, we've covered all the basics of CCTV and IP cameras in this blog.Read more
Post-lockdown Anxiety: Looking After Your Mental Health
Due to lockdowns, most of us haven’t socialised with more than one other household since sometime last year – so while it’s exciting to see shops and restaurants reopening, the prospect of getting out there is also a little nerve-racking.Read more
10 Ways to Protect Your Home When Normality Returns
Thanks to the coronavirus pandemic, it’s safe to say the majority of the UK public has spent a lot of the last year at home. As restrictions ease and we are out of the home more, we’ve put together this quick list of home security tips, to help you resume your life with peace of mind.Read more
Security During a Power Cut
Whether it’s after a storm, during maintenance work or simply after something’s gone wrong at the power station, power cuts are inconvenient at the best of times.Read more
DIY security: are smart security systems still vulnerable to hackers?
After years of warnings about the dangers of cheap, off-the-shelf security systems the government has finally acted to address the issue. But do their measures go far enough? And how can you be sure that your own system doesn’t fall prey to hackers?Read more
Five Reasons To Invest in a Video Doorbell
Video doorbells, also known as smart doorbells, allow you to virtually answer your door from your phone or smart device.Read more
Upgrading Your Home Security
In these uncertain times it’s only natural to think about protecting the things we hold dear. For anyone with a home alarm, one of the easiest and quickest things you can do is to look at upgrading your existing security system.Read more
Help Protect Your Garden Shed Against Fire
Even a quick online search for “shed fire” returns a worrying number of results in the UK. In the first few months of summer 2020, dozens of fires in garden sheds were reported across the country, from Somerset to Suffolk.Read more
How To Protect Against Doorstep Scams
Most people are aware of phone scammers or phishing emails, but what happens when a fraudster turns up at your front door? It can be far more intimidating, and trickier to deal with than just hanging up or pressing ‘delete’.Read more
Do burglar alarms reduce the cost of home insurance?
With home insurance premiums increasing by nearly 3% in the last year*, it’s no wonder people are looking to reduce the amount they pay. Does adding a burglar alarm make a difference to home insurance premiums?Read more
Can I install my own home security system?
The simple answer to that question is yes you can. And it’s likely to cost less than a professionally installed alarm, but when it comes to protecting your home and the things that are most valuable to you, nothing compares to a tailored home security package from ADT.Read more
The homebuyers’ security checklist
When it comes to buying a new home, we all have the same broad criteria for making our decision. “Location, location, location” may be the mantra but schools, transport links and local amenities will also be near the top of most homebuyers’ lists. But there’s another checklist we should have in mind when weighing up the pros and cons of a potential move: security.Read more
What is video analytics?
If you’re looking up smart security, you’ll read a lot about video technology. From smart cameras to video doorbells, it’s fast becoming a modern security essential - and for good reason.Read more
Top tips on hiding valuables at home
In the UK, it’s estimated that there’s a burglary every 40 seconds1. That’s thousands of break-ins across the country each year. From planned to opportunistic, most thieves won’t hang around for long, grabbing as many valuables as they can and turning tail before they draw attention to themselves.Read more
Best Places To Hide Easter Eggs - Blog
Easter egg hunts will be in full swing across the UK, with kids and grown-ups alike searching homes and gardens – depending on the Great British weather. But where are the best places to secure those chocolate treats?Read more
Five Top Tips For Coping With Lockdown
Covid-19 means we’re all going to be spending a lot more time at home over the next few months. These simple tips will help you look after yourself and others in these uncertain times.Read more
Spring clean your home security
Whether you already have a home security system, or you’re thinking about installing one, here’s ADT’s top tips to spruce up your home security.Read more
Stranger at the door? Here’s how to stay safe.
As children, one of the first lessons we’re taught is about stranger danger. Read ADT’s article on how to stay safe and speak to someone outside without even opening your door.Read more
Can I add cameras to my ADT system?
In short, yes you can. Here we have highlighted the different ranges of cameras you can add to your ADT system, find out which is right for you.Read more
Which is the best guard dog to put off burglars?
Read ADT’s list of the top five dogs that are both good guard dogs and pawfectly family friendly.Read more
Security for a new decade
2020 is upon us, a brand-new and exciting decade of tech innovations. Here’s a sneak peak of the new ADT products coming your way.Read more
A decade of security tech later
Security technology has evolved beyond recognition over the last 10 years; read ADT’s round-up of the top tech that’s making our world a safer place.Read more
Our top spots to hide their Christmas presents
Take a look at ADT’s list of the top hiding spaces around the home to ensure present hunters don’t find their gift before the big day.Read more
How to keep your Black Friday bargains secure
Take a look at ADT’s list of great ways to protect your Black Friday bargains and reduce the risk of them being stolen.Read more
Are you inviting hackers into your home?
Which? reported that cheap home security cameras are allowing hackers to access your home. Read ADT’s tips on finding the best security camera for you.Read more
Keeping your home safe during long winter nights
By Michael Fraser - I have the well-earned accolade of being a ‘burglary expert’, which is quite fair, as I am in fact a reformed burglar; I now use all my insider knowledge from my prior criminal life to help people protect their homes and businesses from unscrupulous thieves.Read more
Why age is just a number when it comes to smart tech
The main barrier for older adults embracing smart tech is education. Read ADT’s Smart Home innovations, see what they are and how they can make life easier.Read more
How to secure a modern office
ADT have put together a list of simple ways you can ensure office safety and keep that attractive modern culture thriving too.Read more
How to get kids thinking about home security
Read ADT’s top tips to get your kids thinking about keeping the family home secure.Read more
Top security tips to beat the bike thieves
Almost 40,000 people report stolen bicycles each year in the UK. But, with ADT’s bike security tips you can avoid becoming part of that number.Read more
Outdoor fire safety this summer
Did you know over 27k fires are started on UK heathland and moorland each year? Read ADT’s guide to outdoor fire safety.Read more
Your guide to garage door security
Garages are often where we keep some of our most valuable assets, read ADT’s guide to keeping your garage door safer.Read more
Where are Britain’s safest coastal towns and cities?
Whether you’re retiring to the coast, moving for work, or looking to relocate - read ADT’s list of the safest places to live on the UK coastline.Read more
How to protect your home’s value
Read ADT’s list of security features to ensure you protect that extra home value following a renovation or extension.Read more
Everybody needs good neighbours
The experts at ADT have some top tips on how you and your neighbours can help improve neighbourhood security.Read more
How to keep kids safe online
The internet is an increasingly scary place, especially for parents, read ADT’s top tips on how to enforce internet safety for children.Read more
Do burglars return to the same house?
With 1 in 4 homes being retargeted by burglars, ADT have a list of tips to help ensure your home is secure after a burglary.Read more
Top construction site security tips
If you’re in the construction industry, you’ll know the conflicting feeling of leaving your tools on-site, read ADT’s top tips for keeping your site secure.Read more
How to keep valuables safe while travelling
With summer just around the corner, many of us will be looking forward to a holiday away. However, while we’re happy to spend long hours thinking about sightseeing and sunbathing, keeping our valuables safe while we’re away is often the last thing on our holiday checklist.Read more
What is a monitored alarm and are the benefits worth it?
The very first Monitored alarm system was established in the US in 1866 by the president of the Gold and Stock Telegraph Company after he was disturbed in his home by a burglar. The idea then – as now – is that when an alarm is triggered it immediately notifies a separate monitoring centre. That means there’s always someone watching over your home, whether you’re there or not.Read more
Don’t let burglars ruin the bank holiday for your business
Everyone loves a bank holiday weekend. With not one but two three-day weekends in May, the opportunities for career criminals to target unstaffed premises are particularly high. Sadly, commercial crime is on the rise in the UK according to the latest figures*. The good news is there are lots of ways for you to boost security ahead of the May bank holidays thanks to ADT’s expert business security tips.Read more
What Kind Of Home Security Hunter Are You?
With Easter fast approaching, kids and grown-ups alike will be looking forward to getting stuck into a traditional Easter egg hunt. There’s not really a game plan as such - and that’s half the fun. Running around looking high and low for shiny chocolate treats is about as complicated as it gets. But that’s not a strategy you’d want to apply to something as important as home security. That’s why we’ve put together this useful guide to help you work out just what kind of home security hunter you are, and which products best match your needs.Read more
ADT’s Guide to Avoiding Daylight Robbery
It’s easy to assume that burglars are creatures of the night, skulking in the shadows waiting to make their move under the cover of darkness. In fact, research paints a very different picture.Read more
How to secure your doors on a budget
When we think of burglaries, a smashed window might be the first image that springs to mind. But in fact, a massive 75% of burglaries are attempted via a door, with 46% involving a forced lock.*Read more
Always keep home insurance small print in mind
We’ve all heard stories about home insurance claims going unpaid – even when the incident wasn’t the claimant’s fault. If you don’t check through the T&Cs you can easily get caught out, leaving you out of pocket in a tough spot.Read more
Making your home secure for your baby
The desire to protect a new baby is one of the most basic impulses humans have. And in the months before your little one is due the urge to ‘nest’ is often overwhelming. Preparing your home for a new arrival can involve everything from decorating their room and choosing new nursery furniture to buying nappies (lots of nappies) and making sure you’ve got enough meals in the freezer to get you through those hectic first few weeks. But aside from the domestic duties, it’s also important to get the right security in place. Here are a few tips from the experts at ADT:Read more
Safest places to live in the UK, revealed
Buying a new home takes time, planning and research. But while property websites will tell you about the nearest train stations and schools, they won’t tell you the area’s crime statistics.Read more
How to test the health of your smoke alarm
We’ve all seen the ads that ask: ‘When’s the last time you checked your smoke alarm?’. But, with our busy, modern lives it’s rarely at the top of our to-do list.Read more
Make 2019 your safest year yet
Starting the new year with a few simple security resolutions is a great way to get into good habits for 2019 and beyond.Read more
Are you inviting burglars over for Christmas?
Unfortunately, Christmas is the most burgled time of the year, according to UK crime statistics. Follow ADT’s security checklist to keep your home safe.Read more
How to stay safe online this Christmas
Avoid online fraud and identity theft this Christmas with these simple security steps from ADT.Read more
Top security tips for your apartment or flat
There are plenty of ways to make the most of apartment & flat living while safeguarding your home and belongings.Read more
How to keep your pets calm on Bonfire Night
Around 45% of dogs are frightened by bright flashes & loud bangs. But with just a few simple steps, you can make Bonfire Night a lot more pleasant for your pets.Read more
Is your home October-proof?
Our list of top tips will help prevent you from becoming another crime statistic during the worst month of the year for burglaries.Read more
How to write a great mystery/thriller – By Sophie Hannah
Read distinguished crime author Sophie Hannah’s tips on how to write a great thriller.Read more
Give your new home castle-worthy security
Keep your new home as secure as a castle this National Security Month with our complete security checklist.Read more
Guide to fire safety
Keep your home and loved ones safe with our fire safety checklist this National Fire Prevention week and beyond.Read more
How to secure your student house
Here’s a few tips and tricks to prevent crime in your student house - and make sure you’re prepped should the worst happen.Read more
Back to school, back to home security
Make sure your home is secure when the kids go back to school, with these simple home security tips.Read more
Moving house checklist
From moving in with friends, to buying your very first home, to finding a new place when the children have flown the nest, there are few things more exciting than moving house. There are also few things more stressful.Read more
Boost your summer window security
Summer is the time where everyone feels happier and more carefree, but now is the time to think about security, and especially the often overlooked area of window security.Read more
Protect your garden this summer
One of the joys of summer is that you get to spend more time outdoors, and if you’re lucky enough to have one, that means time in the garden. But while you’re enjoying the sun don’t leave your security to chance.Read more
Top tips for securing your shed
If you’re lucky enough to have a shed, you’ll know just how useful they can be. Here are just some ways to secure garden sheds and keep their contents safe.Read more
How to keep your neighbourhood safe
For the security conscience amongst you, protecting your property and family is a number one priority. But security doesn’t stop and start at the front door, and there are ways you can help improve the safety of your whole neighbourhood.Read more
Top tips for boosting your car security
With the exception of your home, the chances are that your car is the most expensive thing you own. And it’s because of their value that cars are so often a target of theft.Read more
Keep your pets safe from carbon monoxide
If you have a pet, you’ll know how much a part of the family they are. That’s why when it comes to protecting your home, it’s important to choose a pet-friendly alarm system that not only keeps people and possessions safe, but has pet care in mind too.Read more
Easy ways to protect your business from a cyber attack
Technology is constantly moving forward and hackers are finding more sophisticated and inventive ways to attack businesses. Data breaches and leaks can cost not only your trust with consumers but your hard-earned profits too.Read more
Pet poisons easily missed at home
Pets are much more than just our four-legged friends, they’re a part of our family. We’d never want anything to hurt them and take pet care very seriously. But what we often don’t realise is just how many pet poisons are under our own roof.Read more
Boosting home security for elderly parents
Even if your elderly parents are mobile and independent, there’s still the worry they’ll be targeted by burglars simply because of their age. But there are plenty of ways to put their, and your, mind at rest with a few simple security features around the home.Read more
Do you live in Britain’s dog theft hotspot?
I’m sure all owners would agree that a dog isn’t just a pet, it’s a member of the family. We get so much love and joy from our four-legged friends that they’re priceless. We’re there at the ready to give them everything they could ever need – including fierce protection from any sort of harm.Read more
1 in 11 break-ins occur at a previously burgled address
Police statistics reveal thousands of burglaries occur at an address burgled before. Nearly 100,000^ burglaries happen at an address that has been burgled before, new figures obtained by security company ADT and independent charity Victim Support reveal.Read more
5 smart ways to give yourself peace of mind on holiday
Going on holiday is a time to relax, unwind and leave your stress at home. But we still get that pang of panic from time to time about whether our home and possessions are completely secure back at home. Read our top tips of ways you can stay stress-free on holiday using, or sometimes not using, modern technology.Read more
Keep the things you love safe this Valentine’s Day
On February 14th, throw caution to the wind, book a restaurant and surprise the love of your life. But while you’re out celebrating the day of romance, don’t let yourself or your home be vulnerable to a much nastier surprise.Read more
How to prevent employee theft
When you think about money and assets going missing from your business, the last place you want to look is at your own staff. We’ve put together a list of ways to avoid employee theft and make sure you stay open for business.Read more
Smart innovations in home security
‘Smart’ has become a buzzword over the last few years. In short it’s a term to describe the network of objects in your home that can be controlled by devices like your tablet, phone or laptop. And with a whirlwind of new, connected products being developed every day it shows no sign of stopping any time soon.Read more
Fire safety advice for homeowners and businesses
Fire safety advice for homeowners and businesses.Read more
New research reveals Britons struggle to deal with an emergency
Three in 10 British adults don’t know what number to dial if they need an ambulance, fire assistance or the police, according to new research 1. A study of 2,000 adults reveals that there is an absence of knowledge when it comes to what to do in an emergency to ensure the safety of themselves and others.Read more
78% of burglars use social media to target properties
Here’s our top tips to stay safe on socialRead more
ADT helps secure historic Magna Carta for 800th anniversary celebrations
An expert from ADT Fire & Security, the UK’s leading provider of electronic fire and security solutions, was called in to enhance security at St Alban’s Cathedral as it celebrates the 800th anniversary of the city’s role in the story of Magna Carta.Read more
What is a Smart Home?
Modern life keeps us on the go, always being busy means we need quick, easy solutions to stay in control of our homes and especially our home security. Smart technology provides that control, it means you can manage everything from making sure you didn’t forget to set the alarm to checking if the kids got home from school okay - all from your mobile device whilst you’re out and about.Read more
Simple home security measures to keep your property safe
It takes just seven seconds for a professional burglar to decide whether your home is an easy target or not, and once inside they know exactly what they’re looking for. But there are some simple security measures you can take inside your home to put burglars off.Read more
A third of burglaries committed by minors, police statistics reveal
One in three residential burglaries are committed by under-18s new figures obtained by leading security firm ADT and the charity Victim Support reveal. In some police force areas as many as four out of every 10 burglaries were found to have been committed by a minor1.Read more
4 reasons you’ll be glad you installed a home security system
With so many options available, ranging from simple alarm sensors to monitored services with remote access, now is a great time to assess your home’s security and find a system that suits your needs.Read more
The psychological effect of burglary on children
ADT and Victim Support have come together as part of the Take No More campaign to research the impact that break-ins have on children.Read more
Your very own Robocop
Burglar alarms that will address intruders by name, indelible sprays and personal drones that follow criminals are just some of the ways we will secure our homes in 2025Read more
Security starts on the outside
When it comes to preventing burglary, it’s important to pay attention to the security of the outside of your house as well as the inside. Burglary is an opportunistic crime, so if your home looks unoccupied and insecure, it’s far more likely to be targeted.Read more
Protect your home while you’re on holiday
Summer’s here, and at ADT we thought there was no better time to make sure you had everything you need to keep your home safe while you’re away.Read more
Bogus ADT sellers
Some recent reports have indicated that “bogus ADT sellers” have been operating in certain areas of the country, door knocking and causing householders some concern. Should you have any concerns about “bogus callers” from any organisation, we advise that you contact your local police on the non-emergency number 101.Read more
How secure is your new home?
If you’re thinking of buying a new home, there are plenty of things to consider. To help you look in the right place for your dream property, and ensure you’re safe once you move in, check our quick checklist to follow.Read more